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German Speaking Customer Care - E-Commerce | Work In Greece at Mercier Consultancy MD

, , Austria -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Proficiency In English, Customer Service, E-Commerce, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Attention To Detail, CRM Systems, E-Commerce Platforms

Industry

Business Consulting and Services

Description

Embark on an exciting journey with Mercier Consultancy MD as a German Speaking Customer Care Specialist in the thriving E-Commerce sector! This position not only allows you to engage with customers in your native language but also offers the chance to work in the picturesque country of Greece. Join our passionate team and make a difference in the lives of our customers every day! Key Responsibilities Provide exceptional customer support to German-speaking clients via phone, email, and live chat. Assist customers with inquiries regarding e-commerce transactions, order status, product information, and returns. Collaborate with internal teams to resolve any issues that arise and ensure a seamless customer experience. Document customer interactions accurately in the CRM system and follow up as required. Identify areas for improvement in customer service processes and proactively suggest solutions. Stay updated on company products, services, and promotions to provide accurate information to customers. Fluency in German (both written and spoken) is essential; proficiency in English is also beneficial. Prior experience in customer service, especially in e-commerce or retail environments. Strong communication and interpersonal skills with a customer-first attitude. Ability to work effectively in a fast-paced environment and multitask efficiently. Strong problem-solving skills and attention to detail. Experience with CRM systems and e-commerce platforms is a plus. Willingness to relocate to Greece and immerse yourself in a vibrant cultural setting! Competitive Monthly Salary Fully Paid Relocation Package 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide exceptional customer support to German-speaking clients through various communication channels. Collaborate with internal teams to resolve issues and ensure a seamless customer experience.