German Speaking Customer Care - Mortgage | Work In Greece at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Fluency, Customer Service, Mortgage Services, Phone Communication, Email Communication, Chat Communication, Record Keeping, CRM Systems, Analytical Skills, Attention To Detail, Problem Solving, Financial Services Knowledge

Industry

Holding Companies

Description

Mercier Consultancy is excited to announce an opportunity for a German Speaking Customer Care representative in the Mortgage sector, based in beautiful Greece! Join our team and play a crucial role in assisting German-speaking clients as they navigate our mortgage services and solutions. In this position, you will provide exceptional support to customers, addressing their inquiries and helping them understand the mortgage processes. Your fluency in German will be vital for ensuring clear communication and a positive customer experience, as you assist clients in making informed decisions regarding their financial futures. Responsibilities Deliver high-quality customer assistance to German-speaking clients via phone, email, and chat Respond to inquiries regarding mortgage products, application processes, and eligibility Document customer interactions and maintain accurate records in our customer relationship management system Collaborate with the mortgage team to effectively resolve client issues and concerns Educate customers about mortgage options and documentation requirements Gather customer feedback to continuously improve service offerings Participate in training sessions to stay updated on mortgage products and market trends Fluent in German and English, with strong written and verbal communication skills Previous experience in customer service, particularly in finance or mortgage services, is preferred Strong analytical skills and attention to detail Ability to manage multiple inquiries in a fast-paced environment Customer-focused approach with a problem-solving mindset Interest in financial services and mortgage products Experience with customer support software and CRM systems is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

Responsibilities

The representative will deliver high-quality customer assistance to German-speaking clients regarding mortgage products via phone, email, and chat, addressing inquiries and helping them understand the processes. Key duties include documenting interactions, collaborating with the mortgage team to resolve issues, and educating customers on mortgage options and requirements.