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German-Speaking Customer Experts for Imperial Brands - Work In Greece at Mercier Consultancy Group

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Service, CRM Tools, Problem Solving, Communication Skills, Order Processing, After-sales Support

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking proficient German-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering exceptional customer service to German-speaking clients, assisting with inquiries related to Imperial Brands' products and services, and ensuring an outstanding customer experience. Key Responsibilities Provide professional and courteous support to German-speaking customers via phone, email, and chat regarding Imperial Brands' products and services. Assist customers with questions, complaints, order processing, and after-sales support. Maintain accurate and updated records of customer interactions within the CRM system. Collaborate with internal teams to resolve complex customer issues efficiently. Stay informed about product developments, company policies, and industry regulations to provide accurate information. Contribute feedback to improve customer service processes and customer satisfaction. Fluency in German (spoken and written) is mandatory; proficiency in English is advantageous. Experience in customer service, preferably within FMCG or related industries. Excellent communication and problem-solving skills with a customer-focused attitude. Ability to work effectively in a fast-paced, team-oriented environment. Familiarity with CRM tools and digital customer service platforms. Willingness to relocate to Greece and adapt to a multicultural workplace. Strong organizational skills and attention to detail. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide professional support to German-speaking customers via phone, email, and chat regarding Imperial Brands' products. Maintain accurate CRM records and collaborate with internal teams to resolve complex customer issues.