German-speaking Customer Operations Trainee (12 months fixed-term contract) at Holvi Payment Services

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent In English, Fluent In German, Analytical Skills, Attention To Detail, Customer-Centric Mindset, Compliance Knowledge, Communication Skills, Task Prioritization, Quick Learner

Industry

Financial Services

Description

We 💛 small business We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born. Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts. Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey. Right now, we’re looking for a part-time German-speaking Customer Operations Trainee (12 months fixed-term contract) to join our Customer Operations team. As a Customer Operations Trainee at Holvi, your main responsibility is to assist and encourage new customers to get onboarded to the service and support existing customers to keep their business information up to date. A typical day could see you: Review, evaluate and verify customer data and documents Reach out to customers by email for additional information related to open requests Call customers in order to assist and encourage them to finalize their onboarding process Call customers in order to remind and support them in updating their business information Review account applications based on our guidelines and policies Action customer maintenance request, ensuring our customer data stays accurate Support your colleagues in other Customer Lifecycle Management related tasks This is for you if: You're fluent in English and German, both in writing and speaking Your analytical skills and attention to detail are top-notch Prioritizing tasks and promptly addressing any issues comes naturally to you You are interested in compliance and regulations: assessing complex cases in line with compliance requirements is a challenge you're interested to tackle You're curious, a quick learner, and love sharing your learnings with others You have a customer-centric mindset and communicating with customers over phone and email brings you joy It's a plus if: You have a background in banking, law, or compliance You've got previous experience onboarding customers to regulated services You have customer service experience Benefits: As a Customer Operations trainee, you get to experience customer work in the finance sector in a variety of ways - from onboarding customers to solving their various challenges. We make sure that you are properly introduced to your new role and we are always there to help you. Our Helsinki office provides excellent working facilities as well as coffee, tea, snacks and bi-weekly company breakfasts. You also get comprehensive occupational health care for the entire duration of your employment. Think you're a good fit? We'd love to hear from you - send us your application by 24.10.2025. And don't wait too long though, as we're eager to fill this position with the right candidates. If you have any questions about the position, feel free to reach out to Ulrike Kivelä at ukivela@holvi.com. Logistics: This position comes with 15 or 20 weekly working hours and a temporary 1 year contract Flexible work hours between 08:00 and 18:00 in our beautiful Helsinki office Your contract is based on the agreed weekly hours Join us on this exciting adventure – we can't wait to welcome you to the Holvi team! Equal Opportunity Statement At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Responsibilities

Assist and encourage new customers to onboard to the service and support existing customers in keeping their business information up to date. Review and verify customer data, reach out for additional information, and support colleagues in Customer Lifecycle Management tasks.