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German Speaking Customer Service Agent For Booking.com - Work In Greece at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, English Proficiency, Customer Service Experience, Strong Communication Skills, Problem Solving, CRM Software Proficiency, Travel Knowledge, Team Collaboration, Customer Relationship Management, Adaptability, Cultural Awareness, Travel And Tourism Passion

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is proud to announce an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, based in beautiful Greece. In this role, you will be a key player in providing exceptional service to German-speaking customers as they navigate their travel experiences. Responsibilities Assist German-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodations. Provide expert guidance and support to ensure customer satisfaction and a seamless experience. Handle customer complaints and resolve issues effectively and efficiently. Document customer interactions in the CRM system, maintaining accurate records for quality control. Collaborate with team members to enhance service delivery and customer engagement. Stay well-informed about current offers, travel information, and Booking.com services to provide accurate assistance. Fluency in German (both written and spoken); English proficiency is a plus. Experience in customer service, preferably in the travel or hospitality sector. Strong communication skills and a commitment to providing excellent customer service. Ability to manage challenging situations and effectively resolve customer queries. Proficient in using CRM software and standard office applications. Open to relocating to Greece and embracing a new cultural experience. A passion for travel and tourism, along with a desire to foster positive customer relationships. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The role involves assisting German-speaking customers with inquiries related to their bookings and travel plans. Additionally, the agent will handle complaints and document customer interactions for quality control.