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German Speaking Customer Service Agent For Booking.com - Work In Greece at Mercier Consultancy MD

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Proficiency In English, Customer Service, Communication Skills, Problem Solving, CRM Systems, Office Software, Self-Motivated, Travel Industry Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is delighted to present an exciting opportunity for a German Speaking Customer Service Agent to join the renowned team at Booking.com. This position allows you to work in beautiful Greece, where you'll assist customers while enjoying a vibrant work environment. You will be responsible for providing outstanding service to German-speaking clients, ensuring that their travel experiences are seamless and enjoyable. Responsibilities Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, cancellations, and travel services. Provide clear, accurate information about accommodations, policies, and available deals to enhance customer satisfaction. Effectively resolve customer complaints and issues, working diligently to achieve positive outcomes. Document all customer interactions in the CRM system to maintain high-quality service and follow-ups. Collaborate with team members and other departments to improve the customer experience continuously. Stay informed about new features, promotions, and trends in the travel industry to provide informed support to clients. Fluency in German (both written and spoken); proficiency in English is beneficial. Experience in customer service, especially in the travel or hospitality industry, is preferred. Strong communication skills and a commitment to outstanding customer service. Able to handle challenges with poise and provide effective solutions to customer issues. Proficient in using CRM systems and standard office software. Self-motivated with the ability to work independently in a remote or hybrid work environment. A passion for travel and a desire to help others create memorable travel experiences. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Assist German-speaking customers with inquiries related to bookings, cancellations, and travel services. Document all customer interactions and collaborate with team members to improve customer experience.