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German Speaking Customer Service Agent For Online Travel Agency - Work In G at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Proficiency In English, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, CRM Systems, Office Software, Self-Motivated, Travel Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to announce a position for a German Speaking Customer Service Agent with a leading online travel agency. In this exciting role, you will have the opportunity to work in beautiful Greece, providing exceptional support to German-speaking clients as they navigate their travel needs and inquiries. Responsibilities Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services. Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience. Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction. Document customer interactions accurately in the CRM system to maintain quality customer service. Collaborate with internal teams to facilitate seamless travel arrangements and service delivery. Stay informed about travel trends, promotions, and company updates to provide timely support to clients. Fluency in German (both written and spoken); proficiency in English is advantageous. Previous experience in customer service, preferably within the travel or hospitality industry. Strong communication and interpersonal skills with a customer-focused approach. Able to handle issues and conflicts with professionalism and empathy. Proficient in using CRM systems and comfortable with standard office software. Self-motivated and able to work independently in a remote or hybrid environment. A passion for travel and a desire to help others create memorable experiences. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Assist German-speaking customers through various communication channels by addressing their travel-related inquiries. Resolve customer complaints efficiently and document interactions in the CRM system.