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German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation at AetherCore

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

21800.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Support, German Language, English Language, Communication Skills, Problem-Solving Skills, Technical Troubleshooting, BPO KPIs, C-SAT, NPS, SLAs

Industry

Business Consulting and Services

Description

Position: Customer Support Representative (German Speaker) Location: Lisbon, Portugal Start Date: Flexible Employment Type: Full-time | Fixed-term contract (1 year) About the Role We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction. You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs). Key Responsibilities Provide timely and effective customer support through multiple channels Diagnose and resolve technical and account-related issues Ensure a high level of customer satisfaction by delivering a positive experience Work towards individual and team performance targets Requirements Native-level German (minimum C1) and fluency in English Previous experience in customer support (preferably 12+ months in a contact center) Familiarity with BPO KPIs (C-SAT, NPS, SLAs) Strong communication and problem-solving skills Technical troubleshooting knowledge is a plus What We Offer Competitive salary package: approx. €21,800 gross/year Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM) Performance and language bonuses Health and life insurance (includes family plan) Relocation bonus up to €2,500 for candidates moving from abroad, and €2,500 signing bonus Support with local registration and accommodation Initial training provided and opportunities for career development How to Apply If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.

Responsibilities

The Customer Support Representative will provide timely and effective customer support through various channels, diagnosing and resolving technical and account-related issues. They will ensure high customer satisfaction and work towards performance targets.