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German Speaking Customer Service Agent Online Travel Agency - Remote In Gre at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Proficiency In English, Customer Service, Travel Industry Experience, Strong Communication Skills, Problem Solving, CRM Systems, Office Software, Self-Motivated, Passion For Travel

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present a fantastic opportunity for a German Speaking Customer Service Agent for a leading online travel agency. This remote position allows you to work from beautiful Greece while providing exceptional service to German-speaking customers, assisting them with their travel inquiries and bookings. Responsibilities Assist German-speaking customers via phone, email, and chat with inquiries related to travel arrangements, bookings, and cancellations. Provide accurate information about travel packages, destinations, and policies to enhance customer experience. Handle customer complaints with empathy and professionalism, striving for effective solutions. Document customer interactions in the CRM system to ensure consistent service and follow-up. Collaborate with the travel team to stay informed about the latest offerings and promotions. Promote travel-related products and services while encouraging customer loyalty. Fluency in German (both written and spoken); proficiency in English is advantageous. Experience in customer service, particularly in the travel or hospitality industry. Strong communication skills with a focus on delivering excellent customer service. Ability to manage challenges and find solutions in a fast-paced environment. Familiarity with CRM systems and standard office software. Self-motivated and capable of working independently in a remote setting. A passion for travel and a desire to help others enjoy their travel experiences. Competitive Monthly Fully Paid Relocation Package Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Assist German-speaking customers with travel inquiries and bookings. Handle complaints and document interactions to ensure consistent service.