Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

German Speaking Customer Service for Automotive Industry | Work & Live in G at Mercier Consultancy Group

Cologne, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Proficiency, English Proficiency, Customer Service, CRM Systems, Technical Support, Order Processing, Troubleshooting, Interpersonal Communication, Organizational Skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives to join a renowned company in the automotive industry, working and living in beautiful Greece. This role is ideal for individuals who have a passion for automobiles and are enthusiastic about providing top-tier customer support to German-speaking clients. Key Responsibilities Respond to customer inquiries related to automotive products, services, and technical support via phone, email, and chat in German. Assist customers with order processing, troubleshooting, and warranty information. Provide accurate and timely information about products, availability, and service options. Document all customer interactions in the CRM system to ensure accurate records. Collaborate with internal departments such as sales, logistics, and technical support to resolve customer issues. Stay updated on industry trends and product developments to deliver knowledgeable assistance. Exceptional in German (both written and spoken) is essential. A minimum proficiency of B2 in English is required. Previous experience in customer service, preferably within the automotive industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to efficiently handle multiple inquiries and resolve issues in a timely manner. Good organizational skills and proficiency in using CRM systems and related software. Willingness to relocate to Greece and work flexible hours, including evenings and weekends if required. Competitive Monthly Salary Fully Paid Relocation Package Monthly Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide technical support and customer service to German-speaking clients in the automotive industry via phone, email, and chat. Manage order processing, warranty information, and document all interactions within the CRM system.