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German Speaking Customer Service for Banking industry at Patrique Mercier Recruitment

, , Austria -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Fluency In English, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Attention To Detail, Banking Products, Banking Services, Industry Regulations, Customer Service Software, Microsoft Office, Customer-Centric Mindset

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment FR is delighted to offer a new opportunity for a German Speaking Customer Service Representative in the Banking Industry. This position is tailored for professionals who are committed to providing exceptional customer service and have a strong interest in helping clients navigate their banking needs. Responsibilities Deliver outstanding customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to banking products and services. Assist customers with account management, transaction inquiries, and product explanations. Resolve customer complaints and issues efficiently while maintaining a high level of service quality. Stay up to date on banking regulations, product offerings, and promotions to provide accurate information to clients. Document all customer interactions accurately and maintain detailed records for compliance and service improvement. Collaborate with different departments to ensure a seamless customer experience. Support clients during the onboarding process and answer questions related to banking procedures. Fluency in German and English, both written and spoken. Previous experience in customer service, ideally in the banking or financial services sector. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Familiarity with banking products, services, and industry regulations. Proficiency in customer service software and Microsoft Office applications. A customer-centric mindset and commitment to providing high-quality service. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks

Responsibilities

Deliver outstanding customer service to German-speaking clients and assist them with banking inquiries. Resolve complaints efficiently while maintaining service quality and document all interactions for compliance.