German Speaking Customer Service for Cloud Services Provider - Work In Gree at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Cloud Technology, Communication Skills, Problem Solving, Multitasking, CRM Systems, Account Setup, Service Troubleshooting, Feature Usage, Client Satisfaction, Industry Trends, German Language, English Proficiency, Customer-Centric Approach, Technical Aptitude

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a leading Cloud Services Provider, with a unique opportunity to work in Greece. This role is perfect for individuals who are interested in cloud technology and passionate about helping customers find the right solutions. You will be responsible for providing exceptional customer service and technical support in German, ensuring client satisfaction. Key Responsibilities Respond to customer inquiries regarding cloud services, products, and support via phone, email, and live chat in German. Assist customers with account setup, service troubleshooting, and feature usage. Provide information on cloud solutions tailored to customer needs and business requirements. Document customer interactions accurately and assist in maintaining service records in the CRM system. Collaborate with technical teams to resolve complex issues and ensure effective service delivery. Stay updated on industry trends and advancements in cloud technology to provide knowledgeable support. Fluency in German (both written and spoken) is essential; proficiency in English is advantageous. Previous experience in customer service, preferably in the technology or cloud services sector. Strong communication skills and a customer-centric approach. Technical aptitude and the ability to troubleshoot and solve problems efficiently. Ability to multitask and manage various customer inquiries in a fast-paced environment. Proficiency in using CRM systems and customer service tools. Willingness to relocate to Greece and work flexible hours, including evenings and weekends if necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves responding to customer inquiries about cloud services and assisting with account setup and troubleshooting. Representatives will also document interactions and collaborate with technical teams to resolve issues.