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German Speaking Customer Service for Digital Marketing Platform - Work In G at Mercier Consultancy MD

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Digital Marketing, Technical Support, Communication Skills, Problem-Solving, CRM Tools, Customer-Focused Approach, Multi-Tasking, Proactive Attitude

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a Digital Marketing Platform with the chance to work in enchanting Greece. This role is tailored for individuals who are passionate about digital marketing and customer support. As a representative, you will assist clients in navigating the platform, addressing their inquiries, and ensuring they maximize their digital marketing efforts, all while communicating effectively in German. Key Responsibilities Handle customer inquiries regarding the digital marketing platform, including features, pricing, and troubleshooting via phone, email, and chat in German. Provide comprehensive guidance to customers on optimizing their use of the platform. Assist in onboarding new clients and ensuring they understand platform functionalities. Resolve customer complaints and technical issues promptly, maintaining a high level of customer satisfaction. Document all customer interactions accurately in the CRM system. Collaborate with product and technical teams to relay customer feedback and suggest improvements. Stay updated on digital marketing trends and platform updates to enhance customer interactions. Fluency in German (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service or support, preferably in digital marketing or tech-related fields. Strong communication skills and a customer-focused approach. Problem-solving abilities with a proactive attitude towards customer needs. Aptitude for managing multiple tasks efficiently in a fast-paced environment. Familiarity with CRM tools and customer service software. Willingness to relocate or work in Greece, with the flexibility to adapt to new environments. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Representatives will handle customer inquiries regarding the digital marketing platform and provide guidance on optimizing its use. They will also assist in onboarding new clients and resolve complaints and technical issues.