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German Speaking Customer Service for Digital Wallet Provider - Work In Gree at Mercier Consultancy MD

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Communication Skills, Troubleshooting, Organizational Skills, CRM Systems, Technical Issues, Customer-Centric Approach

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German. Key Responsibilities Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German. Provide assistance with troubleshooting issues related to digital payments and account access. Educate customers about features, security measures, and benefits of using the digital wallet. Document all customer interactions accurately in the CRM system for tracking and reporting. Collaborate with technical teams to address complex issues and ensure prompt resolutions. Stay updated on industry trends, new features, and regulatory changes affecting digital payments. Fluency in German (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, preferably within the financial technology or digital payments sector. Strong communication skills with a customer-centric approach. Ability to troubleshoot technical issues and provide clear guidance to customers. Excellent organizational skills and the ability to manage multiple tasks efficiently. Proficient in using CRM systems and other customer service-related tools. Willingness to work flexible hours, including evenings and weekends, if required. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will handle inquiries related to digital wallet services and assist with troubleshooting issues. They will also educate customers about features and document interactions in the CRM system.