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German Speaking Customer Service for FinTech Company - Work In Greece at Mercier Consultancy MD

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Account Management, Technical Troubleshooting, Communication Skills, Problem-Solving, CRM Systems, Financial Technologies

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives at a leading FinTech company, with the option to work in beautiful Greece. This role is perfect for those who are both passionate about finance technology and dedicated to providing exceptional customer support. As a representative, you will assist German-speaking clients with inquiries regarding financial products and services, ensuring a seamless and supportive experience. Key Responsibilities Address customer inquiries regarding FinTech products and services via phone, email, and live chat in German. Provide assistance with account management, transactions, and troubleshooting technical issues. Guide customers through usage instructions and features of the FinTech platform. Document all interactions accurately in our CRM system for tracking purposes. Collaborate with product and technical teams to resolve complex issues and improve customer experiences. Stay current with industry trends and product updates to better assist clients. Fluency in German (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, particularly within the FinTech or finance sector, is preferred. Strong communication skills with a focus on customer engagement and satisfaction. Proficient problem-solving abilities with a technical aptitude. Ability to manage multiple inquiries and work in a fast-paced environment. Familiarity with CRM systems and financial technologies is desirable. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will assist German-speaking clients with inquiries regarding financial products and services. They will document interactions in the CRM system and collaborate with teams to resolve complex issues.