German Speaking Customer Service for Food Delivery Platform - Work In Greec at Mercier Consultancy MD

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Proficiency In English, Customer Service, Communication Skills, Problem-Solving Abilities, CRM Software Familiarity, Food Delivery Knowledge, Order Management, Complaint Resolution, Flexibility, Team Collaboration, Customer Experience Improvement, Delivery Tracking, Menu Knowledge, Promotional Offers, Fast-Paced Environment

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Food Delivery Platform sector, with a unique chance to work in beautiful Greece! This position is perfect for individuals who are passionate about food and customer service, and who wish to immerse themselves in a vibrant culture while helping customers navigate their food delivery experience. Key Responsibilities Handle customer inquiries related to food orders, delivery logistics, and service feedback via phone, email, and chat in German. Provide information on available restaurants, menu items, and promotional offers. Assist customers with order issues, delivery tracking, and modifications to ensure a seamless experience. Resolve customer complaints promptly and efficiently while maintaining high levels of satisfaction. Document all customer interactions accurately in our CRM system for effective follow-up. Collaborate with internal teams to enhance service delivery and improve customer experience. Stay informed about the local food scene and platform updates to effectively assist customers. Fluency in German (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, especially in the food delivery or hospitality industry, is preferred. Excellent communication skills with a friendly and helpful demeanor. Strong problem-solving abilities with a customer-focused approach. Ability to manage multiple inquiries and maintain composure in a fast-paced environment. Familiarity with customer relationship management (CRM) software is desirable. Willingness to work flexible hours, including evenings and weekends, as needed. Relocation to Greece is required for this role. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to food orders and delivery logistics while providing information on restaurants and menu items. Resolve customer complaints and document interactions for effective follow-up.