German Speaking Customer Service for Hospitality & Tourism industry at Patrique Mercier Recruitment

Riga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, German Language, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Time Management, CRM Software, Hospitality, Tourism, Travel Arrangements, Booking Assistance, Complaint Resolution, Team Collaboration, Record Keeping, Product Knowledge, Service Information

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our recruitment process, which ensures that we match the best candidates with the right employers. Currently, we are looking for a German Speaking Customer Service representative to join our dynamic team in the Hospitality & Tourism industry. This role is perfect for individuals who are passionate about customer service and have a keen interest in hospitality and travel. You will have the opportunity to support our clients while working in an international environment where your language skills will be an asset. If you are driven, friendly, and ready to take on a new challenge, we would love to hear from you. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, and take the next step in your career abroad while helping others achieve their dreams in the travel industry. Responsibilities Provide exceptional customer service to German-speaking clients in the hospitality and tourism sector. Assist customers with inquiries about travel arrangements, bookings, and service options. Resolve customer complaints and issues promptly and efficiently while maintaining a positive customer experience. Handle emails, calls, and chat communications professionally and courteously. Work collaboratively with team members to ensure a seamless customer experience. Maintain accurate records of customer interactions and transactions in the CRM system. Provide product and service information to customers to enhance their experience and encourage bookings. Fluency in German (both spoken and written) is essential; proficiency in English is a plus. Previous experience in customer service, preferably in the hospitality or tourism industry. Strong communication and interpersonal skills to effectively interact with clients. Ability to handle multiple tasks and manage time effectively in a fast-paced environment. Problem-solving skills and the ability to think on your feet when addressing customer concerns. Familiarity with CRM software and customer service tools. A genuine passion for travel and helping customers create memorable experiences. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Competitive Salary by Greek standards Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation ) Free Greek Lessons, Engagement Activities

Responsibilities

Provide exceptional customer service to German-speaking clients in the hospitality and tourism sector. Assist customers with inquiries about travel arrangements, bookings, and service options.