German Speaking Customer Service for Information Technology (IT) at Patrique Mercier Recruitment

Riga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, IT Products, Troubleshooting, Documentation, Collaboration, Education, Upselling, Problem-Solving, Communication, Interpersonal Skills, IT Concepts, Teamwork, Flexibility

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language across various countries, specializing in industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We take pride in our meticulous recruitment process, ensuring the perfect match between candidates and employers, helping individuals find their dream jobs abroad. Currently, we are seeking a dedicated German Speaking Customer Service representative for the Information Technology (IT) industry. This role is perfect for those who thrive in dynamic environments and possess the ability to assist customers in navigating IT solutions seamlessly. You will be operating in an exciting technology-driven sector, where excellent communication skills in German and English are crucial. As part of our commitment to bringing the best talent to leading companies, this position will combine customer service excellence with a passion for technology, fostering growth not just for our candidates but also for our partnering clients. Join us in transforming careers and building meaningful connections in the global job market. Responsibilities Provide outstanding customer support in German via phone, email, and chat channels Assist customers with inquiries related to IT products and services Troubleshoot software and hardware issues efficiently and effectively Document customer interactions and maintain accurate records Collaborate with technical teams to resolve complex customer issues Educate customers on product features and functionalities Identify opportunities for upselling additional services or products Fluent in German and proficient in English, both written and verbal Previous experience in customer service, preferably in the IT industry Strong problem-solving skills and the ability to work under pressure Excellent communication and interpersonal skills Familiarity with basic IT concepts and terminology Ability to work both independently and as part of a team Flexibility to work in shifts, including evenings and weekends Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Competitive Salary by Greek standards Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation ) Free Greek Lessons, Engagement Activities

Responsibilities

Provide outstanding customer support in German via phone, email, and chat channels. Assist customers with inquiries related to IT products and services and troubleshoot software and hardware issues efficiently.