German Speaking Customer Service for Investment Platform - Work Remote In G at Mercier Consultancy MD

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Communication Skills, Problem Solving, Technical Support, CRM Software, Investment Knowledge, Finance Enthusiasm, Self-Management, Proactive Customer Service, Market Trends, Account Setup, Troubleshooting, Online Communication Tools, Flexibility

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for our Investment Platform, open to candidates residing in Greece. This role is well-suited for individuals enthusiastic about finance and technology, eager to support customers navigating our investment services. You will play a critical role in ensuring a positive and informative experience for our clients in German. Key Responsibilities Handle customer inquiries related to the investment platform, including account setup, investment options, and technical support via phone, email, and chat in German. Provide clear guidance on investment products, market trends, and platform functionality. Assist customers with troubleshooting issues related to their accounts and transactions. Document all customer interactions accurately in our CRM system for tracking and improvement purposes. Collaborate with the finance and technical teams to resolve complex customer queries effectively. Stay updated on investment products and market information to provide informed support to customers. Fluency in German (both written and spoken) is essential; proficiency in English is beneficial. Previous experience in customer service, preferably in finance or investment platforms. Strong communication skills with a focus on clarity and customer satisfaction. Ability to solve problems efficiently and effectively, with a proactive customer service mentality. Comfortable working in a remote environment and self-managing tasks in a timely manner. Familiarity with CRM software and online communication tools. Willingness to work flexible hours, as investment platforms often operate beyond regular business hours. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to the investment platform and provide guidance on investment products and platform functionality. Assist customers with troubleshooting issues and document all interactions in the CRM system.