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German Speaking Customer Service for IT Support Services - Work In Greece at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, IT Support, Technical Assistance, Problem-Solving, Communication Skills, German Fluency, English Proficiency, CRM Systems, Technical Knowledge, Team Collaboration, Independent Work, Customer Education, IT Trends, Software Troubleshooting, Hardware Troubleshooting, Network Services

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives in IT Support Services, with the exciting opportunity to work in Greece. This role is perfect for individuals who are passionate about technology and customer service, and who wish to enjoy a vibrant work environment in a beautiful country. As a representative, you will assist customers with their IT support needs while communicating effectively in German. Key Responsibilities Provide customer support for IT-related inquiries, troubleshooting, and technical assistance via phone, email, and live chat in German. Assist customers in resolving technical issues related to software, hardware, and network services. Document customer interactions and technical resolutions accurately in our CRM system. Collaborate with technical teams to escalate complex issues and ensure timely resolutions. Educate clients about product usage, features, and updates to enhance their experience. Stay updated on the latest IT trends and technologies to provide informed support to customers. Fluency in German (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, preferably in an IT support role. Strong communication skills with the ability to convey technical information clearly. Excellent problem-solving skills and a customer-first approach. Ability to work independently and as part of a team in a dynamic environment. Familiarity with IT support tools and CRM systems is desirable. Willingness to relocate to Greece and work flexible hours as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The representative will provide customer support for IT-related inquiries and assist customers in resolving technical issues. They will also document interactions and collaborate with technical teams for complex issues.