German Speaking Customer Service For Magical Streaming Service - Work In Gr at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Communication Skills, Problem-Solving, Account Management, Technical Support, CRM Software, Online Support Tools, Billing Questions, Troubleshooting, Fast-Paced Environment, Engaging Personality, Team Collaboration, Content Knowledge, Subscription Options, Customer Complaints

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a Magical Streaming Service, with a unique opportunity to work in beautiful Greece! This position is perfect for individuals who are passionate about entertainment and customer service, and who want to help others enjoy their favorite shows and movies. As a member of our dynamic team, you will provide exceptional support to customers in German while creating a little magic in their streaming experience. Key Responsibilities Handle customer inquiries related to streaming service content, subscriptions, and technical issues via phone, email, and chat in German. Provide detailed information about available content, features, and subscription options. Assist customers with account management, billing questions, and troubleshooting service issues. Resolve customer complaints swiftly while ensuring a positive experience. Document all interactions accurately in the CRM system for tracking and quality assurance. Work collaboratively with other teams to ensure smooth service delivery and enhance user satisfaction. Stay up-to-date with new content releases and platform features to effectively assist customers. Fluency in German (both written and spoken) is essential; knowledge of English is advantageous. Experience in customer service, preferably in the streaming or entertainment industry. Excellent communication skills and a friendly, engaging personality. Strong problem-solving abilities and a customer-first mindset. Ability to manage multiple inquiries efficiently in a fast-paced environment. Familiarity with CRM software and online support tools. Willingness to work flexible hours, including evenings and weekends as needed. Desire to experience working in Greece, embracing new cultures and environments. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will handle inquiries related to streaming service content, subscriptions, and technical issues in German. They will also assist with account management and resolve customer complaints while documenting interactions in the CRM system.