German Speaking Customer Service for Media & Entertainment industry at Patrique Mercier Recruitment

Riga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Communication Skills, Problem-Solving Skills, Team Collaboration, CRM Systems, Positive Attitude, Flexibility

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We are dedicated to connecting skilled professionals with top employers across various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our extensive recruitment process is designed to ensure a perfect match between candidates and employers, ultimately helping individuals fulfill their career aspirations in diverse settings. Currently, we are seeking a dynamic German Speaking Customer Service representative for the Media & Entertainment industry. This role offers a unique opportunity to work within a vibrant and exciting sector, assisting customers while utilizing your language skills in a professional environment. We pride ourselves on our personalized approach to recruitment and are committed to helping you navigate your journey towards finding your dream job abroad. If you are passionate about providing exceptional customer service and want to excel in the Media & Entertainment field, we invite you to apply and join our team. Responsibilities Act as the primary point of contact for German-speaking customers in the Media & Entertainment industry. Provide support and resolve customer inquiries via phone, email, and chat in a timely and professional manner. Educate customers about our products and services, helping them navigate our offerings effectively. Handle complaints and escalate issues to appropriate departments when necessary. Maintain customer records and document interactions in our CRM system accurately. Identify opportunities for process improvements to enhance the customer experience. Collaborate with team members and management to improve service delivery and achieve performance metrics. Fluency in German is required, both written and spoken. Previous experience in a customer service role, ideally in the Media & Entertainment industry. Strong communication skills and a positive attitude towards customer interactions. Ability to work effectively both independently and as part of a team. Proficiency in using customer service software and CRM systems. Excellent problem-solving skills and the ability to think on your feet. Flexibility to work various shifts, including evenings and weekends, if necessary. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Competitive Salary by Greek standards Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation ) Free Greek Lessons, Engagement Activities

Responsibilities

Act as the primary point of contact for German-speaking customers in the Media & Entertainment industry. Provide support and resolve customer inquiries via phone, email, and chat in a timely and professional manner.