German Speaking Customer Service for Mobility Services Company - Work in Gr at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, German Language, Communication Skills, Interpersonal Skills, Problem-Solving, CRM Software, Multicultural Environment, Booking Process, Mobility Solutions, Client Assistance, Email Support, Phone Support, Chat Support, Pricing Inquiries, Availability Inquiries, Customer Concerns, Complaint Resolution

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives to join a leading Mobility Services Company and work in the picturesque setting of Greece. This role is perfect for individuals who are passionate about customer service and are eager to assist clients in navigating mobility solutions while enjoying the unique cultural experience of Greece. Key Responsibilities Provide exceptional customer support to clients seeking mobility services via phone, email, and chat in German. Assist customers with inquiries about services, pricing, and availability. Help clients navigate the booking process and resolve any issues efficiently. Document all customer interactions in the CRM system accurately for follow-up and quality assurance. Work collaboratively with other teams to ensure a seamless customer experience. Stay informed about the latest mobility solutions and local services to assist customers effectively. Maintain a positive and friendly demeanor while handling customer concerns and complaints. Fluency in German (both written and spoken) is essential; knowledge of English is preferred. Previous experience in customer service, ideally in the mobility or travel sector. Excellent communication and interpersonal skills. Strong problem-solving abilities and the capacity to handle multiple inquiries simultaneously. Ability to work in a multicultural environment and adapt to a diverse clientele. Familiarity with CRM software and customer support tools. Willingness to relocate to Greece and work flexible hours, including weekends if necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves providing exceptional customer support to clients seeking mobility services through various communication channels. Representatives will assist customers with inquiries, help navigate the booking process, and document interactions in the CRM system.