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German Speaking Customer Service for Online Marketplace - Work Remote In Gr at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in German, Customer Service, Communication Skills, Customer-Centric Attitude, Troubleshooting, Time Management, CRM Software, E-Commerce

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work from Greece. This position is perfect for motivated individuals who are passionate about e-commerce and providing exceptional customer support. You will assist customers in German, helping them navigate various products and services on the platform, ensuring a smooth shopping experience. Key Responsibilities Respond to customer inquiries regarding product listings, order statuses, and account management through phone, email, and live chat in German. Assist customers with issues related to payment processing, shipping, and returns. Provide guidance on using the online marketplace effectively and resolving any technical issues. Document customer interactions meticulously in our CRM system for accurate tracking and follow-up. Collaborate with internal teams to improve service delivery and operational efficiency. Stay updated on marketplace policies, promotions, and new product offerings to provide accurate information to customers. Fluency in German (both written and spoken) is essential; proficiency in English is advantageous. Previous experience in customer service, especially within online retail or e-commerce. Strong communication skills and a customer-centric attitude. Ability to troubleshoot and resolve customer issues efficiently. Excellent time management skills and the ability to handle multiple customer inquiries simultaneously. Familiarity with CRM software and online marketplace platforms is a plus. Willingness to work remotely and adapt to flexible hours as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves responding to customer inquiries in German regarding product listings, order statuses, and account management. Additionally, representatives will assist with payment processing, shipping, returns, and provide guidance on using the online marketplace.