German Speaking Customer Service for Pharmaceuticals industry at Patrique Mercier Recruitment

Riga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Proficiency In English, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Detail-Oriented, Empathy, Flexibility, Familiarity With CRM Systems

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure a perfect match between candidates and employers, resulting in fulfilling career opportunities. We are currently seeking a dedicated and motivated German Speaking Customer Service representative for the Pharmaceuticals industry. This role plays a vital part in delivering exceptional customer support to German-speaking clients, ensuring that they receive timely and accurate information regarding pharmaceutical products and services. As a company backed by The House of Mercier, we are committed to helping our candidates find their dream jobs abroad while fostering career growth and satisfaction. We invite you to join our dynamic team, where you will have the chance to make a real difference in the lives of customers seeking trusted pharmaceutical guidance. Responsibilities Provide exceptional customer service to German-speaking clients in the pharmaceuticals sector. Handle inquiries, complaints, and product information requests via phone, email, and chat effectively and courteously. Assist customers with placing orders, processing returns, and resolving issues pertaining to products. Maintain a thorough understanding of the products and services offered by the pharmaceuticals company. Document customer interactions accurately and follow up on outstanding issues to ensure resolution. Collaborate with internal teams to ensure customer needs are met promptly and accurately. Participate in training and development opportunities to enhance service skills and product knowledge. Fluency in German, both written and spoken; proficiency in English is an advantage. Prior experience in customer service, preferably in the pharmaceuticals or healthcare sector. Strong communication and interpersonal skills to engage effectively with customers. Ability to handle challenging situations with professionalism and empathy. Familiarity with customer service software and CRM systems. Detail-oriented with excellent problem-solving skills. Flexibility to work in different shifts, including weekends and holidays if required. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Competitive Salary by Greek standards Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation ) Free Greek Lessons, Engagement Activities

Responsibilities

Provide exceptional customer service to German-speaking clients in the pharmaceuticals sector. Handle inquiries, complaints, and product information requests effectively and courteously.