German Speaking Customer Service for Public Utilities Company - Work In Gre at Mercier Consultancy MD

, , Austria -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in German, Customer Service, Communication Skills, Problem Solving, Organizational Skills, CRM Systems, Billing Assistance, Customer Care, Service Setup, Complaint Resolution, Fast-Paced Environment, Tact, Collaboration, Service Changes, Promotions, Regulations

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a Public Utilities Company, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about customer service and helping communities with their utility needs. As a representative, you will engage with customers in German, assisting them with inquiries related to public utilities while enjoying the vibrant culture of Greece. Key Responsibilities Handle customer inquiries related to public utility services, billing, and account information via phone, email, and chat in German. Provide accurate assistance regarding service setups, interruptions, and billing statements. Address customer concerns and complaints promptly to ensure satisfaction. Document all interactions accurately in the CRM system for effective follow-up and record-keeping. Collaborate with internal departments to resolve complex customer issues and enhance service delivery. Stay informed about service changes, promotions, and relevant regulations to inform customers appropriately. Fluency in German (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, preferably in public utilities or a related field. Excellent communication skills with a strong focus on customer care. Ability to resolve issues efficiently and handle sensitive situations with tact. Strong organizational skills and the ability to manage multiple inquiries in a fast-paced environment. Familiarity with customer relationship management (CRM) systems and relevant software. Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will handle inquiries related to public utility services, billing, and account information in German. They will also document interactions in the CRM system and collaborate with internal departments to resolve complex issues.