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German Speaking Customer Service for Sports Betting Platform - Work In Gree at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Communication Skills, Problem-Solving Skills, Passion For Sports, Knowledge Of Sports Events, Betting Terminology, Account Management, Betting Options, Promotions, CRM System, Customer Satisfaction, Fast-Paced Environment, Proactive Approach, Collaboration, Customer-Centric

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives for a Sports Betting Platform, with the unique chance to work in Greece. If you have a passion for sports and customer service, this role offers a vibrant environment and the opportunity to engage with sports enthusiasts in the German language. Key Responsibilities Assist customers with inquiries related to sports betting, including account management, betting options, and promotions via phone, email, and live chat in German. Provide guidance on using the sports betting platform and explain features, odds, and betting rules. Handle complaints and resolve issues with a focus on customer satisfaction. Document customer interactions and feedback accurately in the CRM system. Collaborate with internal teams to enhance the customer experience and promote responsible betting. Stay informed about sports events, betting trends, and platform updates to provide relevant information to customers. Fluency in German (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, ideally in the gaming or sports betting industry. Strong communication skills and the ability to build rapport with customers. Passion for sports and knowledge of various sports events and betting terminology. Excellent problem-solving skills and a proactive, customer-centric approach. Ability to work efficiently in a fast-paced environment and manage multiple inquiries. Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Assist customers with inquiries related to sports betting and provide guidance on using the platform. Handle complaints and document customer interactions to enhance the customer experience.