German Speaking Customer Service for Telecommunications Company - Work In G at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Technical Support, Account Management, Billing Questions, Service Modifications, Product Features, Troubleshooting, Communication Skills, Interpersonal Skills, Problem-Solving, Multitasking, CRM Systems, Flexible Hours, Customer Satisfaction

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present a fantastic opportunity for German Speaking Customer Service Representatives working for a prominent Telecommunications Company in Greece. This role is perfect for individuals who are passionate about technology and enjoy providing exceptional customer support. As a representative, you will assist clients in German, helping them navigate their telecommunications needs while experiencing the beautiful culture of Greece. Key Responsibilities Address customer inquiries related to telecommunications services, plans, and technical support through phone, email, and live chat in German. Assist customers with account management, billing questions, and service modifications. Guide clients through product features and troubleshooting technical issues effectively. Document customer interactions accurately in our CRM system for future reference. Collaborate with technical teams to resolve complex customer issues promptly. Stay updated on telecommunications trends, products, and services to deliver knowledgeable support. Fluency in German (both written and spoken) is essential; English proficiency is advantageous. Previous experience in customer service, particularly in the telecommunications sector, is preferred. Strong communication and interpersonal skills, with a dedication to customer satisfaction. Excellent problem-solving abilities and the capacity to remain calm under pressure. Ability to multitask and manage inquiries efficiently in a fast-paced environment. Proficient in using customer service software and CRM systems. Willingness to work flexible hours, including evenings and weekends as required. Relocation to Greece or ability to work onsite in Greece is necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will address inquiries related to telecommunications services and assist clients in navigating their needs. They will also document interactions and collaborate with technical teams to resolve issues.