German Speaking Customer Service for Telecommunications Company - Work In G at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Technical Support, Problem-Solving, Communication Skills, Account Management, Billing Inquiries, Service Troubleshooting, CRM Software, Multitasking, Telecommunications Knowledge, Customer Satisfaction, Technical Information, Fast-Paced Environment, Collaboration, Flexibility

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives for a leading Telecommunications Company in Greece. This position is perfect for individuals who are enthusiastic about technology and telecommunications and are committed to delivering exceptional customer support. As a member of our team, you will assist customers in navigating their inquiries while communicating effectively in German. Key Responsibilities Handle customer inquiries regarding telecommunications services, plans, and devices via phone, email, and chat in German. Provide detailed information on service offerings, pricing, and technical support. Assist customers with account management, billing inquiries, and service troubleshooting. Resolve any customer issues or complaints efficiently, ensuring a positive experience. Document all customer interactions accurately in our CRM system to ensure continuity of service. Collaborate with technical teams to escalate issues and enhance customer satisfaction. Stay informed about the latest telecommunications trends and company products to support customers effectively. Fluency in German (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably within the telecommunications industry. Strong communication skills, with the ability to convey technical information clearly to customers. Excellent problem-solving skills and the ability to work independently while managing customer expectations. Ability to multitask and handle a high volume of inquiries in a fast-paced environment. Familiarity with CRM software and customer service tools is desirable. Willingness to relocate or work in Greece and to work flexible hours, including evenings and weekends if necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer service representatives will handle inquiries regarding telecommunications services and assist customers with account management and troubleshooting. They will also document interactions and collaborate with technical teams to resolve issues.