German Speaking Customer Service for Vehicle Manufacturer - Work In Greece at Mercier Consultancy MD

Frankfurt, Hesse, Germany -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Communication Skills, Problem-Solving, CRM Software, Automotive Knowledge, Attention To Detail, Time Management

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading vehicle manufacturer in Greece. This role is perfect for individuals who are passionate about the automotive industry and enjoy providing exceptional customer support in German. As a member of our team, you will assist customers with their inquiries related to vehicles and services, ensuring a seamless experience. Key Responsibilities Manage customer inquiries regarding vehicle specifications, features, and purchasing processes via phone, email, and chat in German. Provide detailed information on vehicle models, pricing, and financing options to assist customers in their decision-making. Assist customers with scheduling test drives and maintenance appointments, as well as addressing any concerns they may have. Resolve customer complaints and inquiries efficiently while maintaining high standards of service. Document all customer interactions accurately in the CRM system for follow-up and reporting purposes. Collaborate with internal teams to enhance the customer experience and ensure effective service delivery. Stay informed about industry trends, company products, and promotional campaigns to provide relevant information to customers. Fluency in German (both written and spoken) is essential; knowledge of English and/or Greek is a plus. Experience in customer service, preferably within the automotive or vehicle manufacturing industry. Strong communication skills and the ability to connect with diverse customers. Excellent problem-solving abilities and a focus on achieving customer satisfaction. Ability to manage multiple inquiries effectively in a fast-paced environment. Familiarity with CRM software and general office applications is desirable. Willingness to work flexible hours, including weekends, as required. Relocation to Greece for the duration of employment is necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries regarding vehicle specifications and assist customers with scheduling test drives and maintenance appointments. Resolve customer complaints efficiently while documenting all interactions in the CRM system.