German Speaking Customer Success Specialist - Work Remote In Greece at Mercier Consultancy Group

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Proficiency, Customer Success Management, CRM Software, Client Relationship Building, Conflict Resolution, Onboarding, Upselling, Cross-selling, Interpersonal Communication, Digital Communication Systems

Industry

Business Consulting and Services

Description

German Speaking Customer Success SpecialistAbout Mercier Consultancy Group Mercier Consultancy Group is a distinguished European recruitment and business process outsourcing firm, recognised for connecting exceptional multilingual talent with world-class organisations across a broad spectrum of industries. With a deep-rooted presence in the international staffing landscape, we specialise in placing skilled professionals in roles that truly elevate their careers and deliver measurable value to our clients. At Mercier Consultancy Group, we are committed to excellence, integrity, and creating life-changing career opportunities for candidates throughout Europe and beyond. Job Overview We are currently seeking a motivated and customer-focused German Speaking Customer Success Specialist to join our dynamic team based remotely within Greece. This is a standout opportunity within the Customer Support Services industry, ideal for German-speaking professionals who are passionate about delivering outstanding customer experiences and building lasting client relationships. If you are searching for rewarding German-speaking jobs or exploring exciting jobs in Greece, the German Speaking Customer Success Specialist position in Greece offered by Mercier Consultancy Group could be the perfect next step in your professional journey. Key Responsibilities Serve as the primary point of contact for German-speaking customers, delivering timely, accurate, and empathetic support across multiple communication channels including phone, email, and live chat. Proactively manage the full customer lifecycle, from onboarding new clients through to ongoing engagement and retention strategies within the Customer Support Services environment. Identify and resolve customer issues efficiently, escalating complex cases to the appropriate internal teams while maintaining ownership and ensuring satisfactory resolution. Monitor customer satisfaction metrics and actively seek feedback to continuously improve service delivery standards and the overall client experience. Collaborate closely with cross-functional teams including sales, technical support, and operations to advocate for customer needs and drive process improvements. Maintain accurate and detailed records of all customer interactions, transactions, and account activities using CRM software and internal support tools. Identify upsell and cross-sell opportunities during customer interactions, contributing to broader commercial objectives while ensuring the customer remains at the centre of every engagement. Stay current with product knowledge, industry developments, and best practices in Customer Support Services to provide informed and confident assistance to all German-speaking clients. Native or fluent proficiency in German (both spoken and written) is essential for this role, as you will be communicating exclusively with German-speaking customers on a daily basis. A valid EU passport or the legal right to work within the European Union is mandatory. Previous experience in a customer success, customer support, or client-facing role within the Customer Support Services industry is strongly preferred. Excellent interpersonal and communication skills, with a genuine passion for helping customers and resolving challenges in a professional and composed manner. Proficiency in using CRM platforms, helpdesk tools, and digital communication systems; strong general computer literacy is required. A proactive, results-oriented mindset with the ability to work independently in a remote setting while meeting performance targets and maintaining high-quality service standards. What We Offer Competitive Monthly Salary, reflective of your skills, experience, and the demands of the role within the Customer Support Services sector. Fully Paid Training Programme to ensure you are confident, equipped, and fully prepared to succeed from day one. Comprehensive Health Insurance coverage for your peace of mind and well-being. Fully Paid Relocation Package, including international flight, airport transfer, and hotel accommodation to support your smooth transition to Greece. Monthly Performance Bonus to reward your dedication, results, and contribution to the team's overall success. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition throughout the year. A supportive, inclusive, and internationally diverse remote working environment where your career development is genuinely valued. And Much More... Life in Greece Relocating to Greece means embracing one of Europe's most captivating and historically rich destinations. Greece is celebrated for its breathtaking Mediterranean landscapes, over 300 days of glorious sunshine per year, and a warmth of culture that makes newcomers feel at home almost instantly. From the iconic architecture of Athens to the pristine beaches of the Greek islands, life in Greece offers an extraordinary blend of ancient heritage and vibrant modern living that is difficult to find anywhere else in the world. Whether you are an outdoor enthusiast, a history lover, or simply someone seeking a higher quality of life under the Mediterranean sun, Greece has something truly special to offer. Beyond its natural beauty, Greece is renowned for its exceptional cuisine, legendary hospitality, and a pace of life that prioritises wellbeing, community, and genuine human connection. The cost of living in Greece remains highly competitive compared to many other Western European countries, allowing professionals to enjoy a rich and fulfilling lifestyle without financial strain. For German-speaking professionals exploring jobs in Greece or the German Speaking Customer Success Specialist position in Greece, the opportunity to build a rewarding international career while experiencing the unparalleled lifestyle that Greece provides makes this an offer that truly stands apart. Thousands of international professionals have already made Greece their home — and it is easy to understand why. How to Apply Are you a fluent or native German speaker ready to take the next exciting step in your career with a market-leading role in the Customer Support Services industry? Do not miss this outstanding opportunity to join Mercier Consultancy Group and experience everything that life and work in Greece has to offer. Click Apply Now to submit your application today, and a member of our dedicated recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you embark on a truly rewarding international career journey.

Responsibilities

Serve as the primary contact for German-speaking customers to provide support and manage the full customer lifecycle from onboarding to retention. Collaborate with cross-functional teams to resolve issues and identify commercial opportunities for upselling and cross-selling.