Also interesting for former Customer Success and Customer Happiness Managers:
Do you have some experience in customer support and are you passionate about making costumers happy? Do you have a genuine interest in beauty and health products? Are you fluent or native in German?
Then come and join our journey!
We are currently looking for a Customer Support Agent (m/f/d) for our German market.
Naturida is a young and dynamic e-commerce company based in Berlin. Our focus is on the development of innovative cosmetics, wellness and health brands.
To continue growing, we are immediately looking for support in the German Customer Success Team.
Tasks

As a Customer Service Agent, you will be the first point of contact for our customers through e-mail and chat delivering the best possible experience.

• Answering customer inquiries by e-mail and chat in a timely, personal, and professional manner that exceeds the customers´expectations
• Keeping our FAQs up to date.
• Keep an eye on customer feedback and help us build our community.

Requirements

Please refer the Job description for details