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German Speaking Customer Support - Food Delivery | Work In Greece at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Fluency In German, Communication Skills, Problem-Solving, Customer Service Software, CRM Systems, Teamwork, Food Delivery Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Support Representative in the food delivery sector, based in beautiful Greece. This role is perfect for individuals passionate about customer service and eager to assist German-speaking clients in enjoying high-quality food delivery experiences. Key Responsibilities Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services. Respond to inquiries about menus, order statuses, and delivery options in a timely and professional manner. Effectively manage and resolve customer complaints and issues to ensure high satisfaction rates. Document all interactions and feedback in our CRM system to help improve service delivery. Work closely with restaurant partners and delivery teams to coordinate services and enhance customer experiences. Stay updated on food delivery trends and offerings to provide informed and helpful guidance to clients. Fluency in German (both written and spoken) is essential; knowledge of English is beneficial. Prior experience in customer service, particularly in the food delivery or hospitality sectors, is a plus. Strong communication skills with a commitment to delivering outstanding customer service. Excellent problem-solving abilities and a proactive approach to customer inquiries. Familiarity with customer service software and CRM systems is advantageous. A self-motivated individual able to work effectively both independently and as part of a team. A genuine interest in food delivery and hospitality services, along with a desire to work in a vibrant environment in Greece. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The role involves providing exceptional customer support to German-speaking clients regarding food delivery services. Responsibilities include managing inquiries, resolving complaints, and documenting interactions in the CRM system.