Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.
As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.

REQUIREMENTS:

• Fluent in German and proficient in English; additional languages are a plus.
• Previous experience in customer support or a related role is an advantage.
• Strong communication skills with the ability to build rapport with customers.
• Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously.
• Familiarity with CRM systems and customer support software is desired.
• Ready to relocate to Malta and embrace a new cultural experience.
• Interest in gaming and understanding of the iGaming industry is a plus.

• Provide top-notch customer service via live chat, email, and phone to our German-speaking customers.
• Resolve customer inquiries, issues, and complaints with accuracy and empathy.
• Assist customers in navigating our gaming platform and enhance their overall experience.
• Collaborate with team members to achieve service level targets and maintain quality standards.
• Record customer interactions and feedback accurately in our support systems.
• Engage in continual learning by participating in product training and service workshops.