German Speaking Customer Support Representative in Umhlanga! at Eco Plus Solutions AB

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

German Fluency, English Fluency, Customer Experience, Multichannel Engagement, First-Contact Resolution, Digital Literacy, Emotional Intelligence, Active Listening, Problem Solving, Critical Thinking, Data Documentation, Interpersonal Communication

Industry

Business Consulting and Services

Description

Mandatory Operational Note: This role requires 100% on-site attendance and is based permanently at our corporate campus in Umhlanga, South Africa. Work-from-home or split-week (hybrid) arrangements cannot be accommodated. Kickstart Your International Career! Join Our German-Speaking Customer Experience Team Do you possess exceptional German language skills alongside a natural flair for premium customer care? We are scouting for proactive, solutions-minded individuals to step into an exciting role within our elite German-Speaking Customer Experience Team. Situated in the vibrant coastal district of Umhlanga, South Africa, you will act as the vital link for an iconic global e-commerce powerhouse, ensuring an unparalleled service experience for our DACH clientele. This role offers an incredible launchpad to build a global career in one of South Africa's premier economic and technological hubs. Key Responsibilities & Daily Duties In this position, you will serve as a premier brand ambassador, ensuring that international shoppers receive seamless, top-tier support for their digital retail needs: Multichannel Engagement: Professionally navigate complex inquiries via telephone, email, and live chat, specializing in international shipping, supply chain logistics, and digital payment frameworks. First-Contact Resolution: Deconstruct and solve client issues efficiently during the initial interaction by utilizing real-time, critical thinking to guarantee high satisfaction rates. Product & Trend Fluency: Maintain an up-to-date understanding of digital retail trends and platform updates to provide knowledgeable support and advice. Data Integrity: Document user interactions accurately within our internal database to provide key insights that help elevate the overall consumer journey. Ambassadorial Representation: Embody the values of a world-famous brand by maintaining an empathetic, helpful, and highly polished demeanor in every single conversation. Candidate Profile & Qualifications We want an adaptable, tech-literate professional who can deliver empathetic care while managing fast-paced retail inquiries. Language Proficiency: Professional fluency in both German and English (B2 level or higher) with excellent spoken and written capabilities. Academic Foundation: Completion of High School (Grade 12 / Matric) or a comparable, internationally recognized secondary education certificate. Digital Dexterity: Highly tech-literate and capable of seamlessly multitasking across various software systems and analytical platforms simultaneously. Core Soft Skills: Elevated emotional intelligence, strong active listening habits, and the personal resilience needed to excel in a fast-moving corporate setting. Desirable Background: Previous experience within premium hospitality, retail management, or corporate business operations is a strong asset, though an enthusiastic, solution-oriented attitude matters most. Rewards, Perks & Coastal Lifestyle We offer an exceptional corporate environment designed to support your lifestyle and professional aspirations: Competitive Earnings: A top-tier base salary paired with dedicated language allowances and lucrative, performance-based monthly bonuses. Health & Security: Comprehensive medical aid schemes and life insurance coverage provided to all permanent staff members from day one. Professional Advancement: Defined vertical growth tracks, leadership training, and internal transfer opportunities throughout our global corporate footprint. Coastal Living: Work from a modern, high-tech campus located just a short distance from scenic beaches and the upscale Gateway lifestyle district. Global Relocation Framework If you are moving to the coast from another region or country, our mobility team ensures a smooth arrival with a comprehensive relocation package: Flight Covered: Your one-way airfare to Durban is 100% sponsored and paid for by the company. Settling-In Housing: 20 days of complimentary, premium furnished accommodation upon arrival to ensure a stress-free transition. Visa & Immigration Support: Dedicated legal and administrative assistance with work permits and local documentation for qualifying international candidates. How to Apply If you are thrilled about the prospect of taking your language skills to the coast and redefining your career path today, select Apply Now and send over your current CV written in English!

Responsibilities

Act as a brand ambassador providing premium multichannel support for DACH clientele regarding shipping, logistics, and digital payments. Ensure high customer satisfaction through efficient first-contact resolution and accurate data documentation.