German Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Mosta, Northern Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

1596.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, Live Chat Support, Email Communication, Phone Support, Reservation Management, Itinerary Management, Problem Solving, CRM Data Entry, Travel Advice, Conflict Resolution, Multicultural Communication

Industry

Business Consulting and Services

Description

Important Notice: This role is open only to applicants who currently live in Malta. Please note that visa sponsorship and relocation support are not offered for this opening. Are you a fluent German speaker living in Malta with a genuine passion for the tourism and hospitality sectors? We are searching for a dynamic customer service professional to join our Malta-based German-Speaking Travel Support Team. In this position, you will be a crucial point of contact for travelers, resolving their inquiries via live chat, email, and phone. If you are a natural problem-solver who does well in a fast-paced setting and wants to ensure passengers have smooth trips, this is a fantastic step for your career. Key Accountabilities Your main goal is to represent our travel brand by turning complicated passenger issues into straightforward, positive experiences. First-Class Guest Service: Deliver polite, high-quality assistance through phone, email, live chat, and social media networks to ensure effortless solutions. Reservation & Itinerary Management: Handle new travel bookings, oversee flight cancellations, and process flight adjustments or rebooking requests. Travel Advice & Guidance: Inform passengers about destination prerequisites, active travel warnings, and international visa or customs rules. Live Problem Solving: Tackle unexpected travel disruptions in real time, including baggage claims, ticketing glitches, and special on-board assistance requests. Team Collaboration: Partner closely with airport ground crews and flight operations units to quickly settle highly escalated issues. Data Entry & Logging: Thoroughly log all customer interactions, feedback, and solutions within the corporate CRM database. Professional Development: Attend regular training workshops to stay up to date on evolving airline policies, safety standards, and global travel trends. Work Schedule Commitment: Full-time (40 hours per week). Hours: Rotating rosters scheduled Monday through Sunday, between 07:00 and 19:00. Balance: Includes 2 designated rest days each week. Remuneration & Corporate Benefits We offer a clear, tiered salary system paired with a comprehensive employee benefits program: Gross Base Salary Structure Month 1 (Onboarding & Training): €885.40 Months 2 to 6 (Probationary Period): €1,425.60 Months 7 to 12 (Permanent Staff Status): €1,596.00 Month 13 and Beyond: An elevated base tier paired with a performance incentive framework, totaling €1,540.00. Additional Financial Incentives Language Premium: A specialized German-language allowance of up to €3,000 annually, spread across your monthly paychecks. Performance Bonuses: Up to €2,000 per year, awarded for meeting specific quality standards and customer satisfaction goals. Wellness, Perks & Career Growth Internal Advancement: We focus on internal promotions; you can apply for leadership or specialized roles after just 6 months on the team. Health & Wellness: Comprehensive private medical and life insurance policies, alongside discounted gym memberships and an affordable on-site cafeteria. Daily Conveniences: Free corporate parking and access to exclusive discounts at various shops and service providers across Malta. Company Culture: A lively, multicultural workplace featuring frequent team-building events and monthly social outings. About the Workplace: Mosta, Malta Our corporate headquarters are located in Mosta, a centrally situated Maltese town famous for its historic Rotunda dome and active local community. Blending cultural heritage with modern business infrastructure, this location offers an easy commute from any part of the island, allowing you to grow an international career while enjoying the Mediterranean lifestyle. How to Apply If you meet these requirements and are ready to advance your career in travel support, select Apply Now and submit your latest resume in English!

Responsibilities

Provide high-quality customer support via phone, email, and chat to resolve passenger inquiries and manage travel bookings. Coordinate with airport ground crews and flight operations to handle disruptions and maintain accurate records in the CRM.