German Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Support, Travel Coordination, Problem Solving, Multi-channel Communication, Booking Management, Tech Literacy, Time Management, Interpersonal Communication

Industry

Business Consulting and Services

Description

Are you fluent in German and passionate about helping people? We are searching for enthusiastic individuals to join our lively, multicultural team in the dynamic city of Sofia, Bulgaria. In this role, you will represent a world-renowned corporate travel management platform. Your objective will be to ensure business travelers reach their destinations safely, smoothly, and without stress. Working as a Customer Advisor, you will act as a personal travel coordinator and a proactive problem-solver, handling client questions and delivering premium care in both German and English. Your Everyday Responsibilities As a core brand representative, you will ensure business professionals receive exceptional, high-quality support for all of their international transit needs. Multi-Channel Assistance: Answer incoming inquiries from German-speaking corporate clients via phone, email, and live text chat. Booking Coordination: Guide business clients through intricate reservations, cancellations, and real-time adjustments for flights, hotels, and rental cars. Digital Tools Navigation: Use cutting-edge global distribution networks and internal databases to retrieve and organize precise booking records. Logistical Problem-Solving: Swiftly resolve critical travel disruptions—such as delays, emergency cancellations, or sudden itinerary changes—to keep corporate travelers moving. Professional Excellence: Project a polished, welcoming, and professional image to preserve premium service metrics at all times. Candidate Profile & Requirements We want to hire flexible, tech-savvy professionals who can balance empathetic customer care with the ability to manage fast-paced business travel logistics. Minimum Criteria Language Skills: Native or near-native mastery of German (C1/C2 level), combined with an upper-intermediate command of English (B2 level) for corporate training and internal team communication. Interpersonal Style: Outstanding verbal and written communication skills delivered with a refined, professional approach. Tech Literacy: Comfortable learning new software quickly and multitasking across multiple computer monitors at the same time. Composure: The capacity to stay calm under pressure and productively manage urgent, time-sensitive travel emergencies. Experience Level: No prior background in customer service or the travel industry is necessary! We provide complete, professional onboarding and training to give you all the tools required for a successful career. Compensation, Perks & Lifestyle Benefits We offer an exceptional corporate environment designed to boost your personal well-being and support your professional goals: Financial Rewards: A highly competitive monthly base salary boosted by performance-based monthly bonuses. Health & Protection: Extensive private medical and life insurance policies fully active starting on your very first day. Career Advancement: Clear, structured promotional paths to transition into internal leadership positions, including Team Lead, Quality Assurance Specialist, or Corporate Trainer. Wellness Perks: Monthly food/grocery vouchers, subsidized sports club access (Multisport cards), and modern, on-site relaxation zones. Office Environment: A lively, diverse workplace community with frequent team-building functions and corporate social activities. Complete Relocation Support If you are moving to Sofia from another region or country, our dedicated mobility experts guarantee an completely stress-free transition: Flight Coverage: Full financial reimbursement for your inbound airline ticket to Sofia. Welcome Accommodation: Free hotel lodging upon your arrival to provide a comfortable base while you search for your permanent apartment. Bureaucracy Assistance: Direct, hands-on guidance from our local HR professionals to help you navigate local registration cards, bank account setups, and administrative tasks. Working and Living in Sofia Sofia provides a perfect mix of modern metropolitan living, deep historical heritage, and quick access to beautiful mountain settings. Outside of work, you will be part of a safe, welcoming, and rapidly expanding expat network featuring a highly affordable cost of living and a bustling social scene—making sure your personal life is just as fulfilling as your new corporate career.

Responsibilities

Act as a personal travel coordinator for corporate clients, handling bookings and resolving travel disruptions via phone, email, and chat. Ensure high-quality support for international transit needs while maintaining professional service metrics.