German Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

St. Paul's Bay, San Pawl Il-Bahar, Malta -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

1596.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, Problem Solving, Flight Booking, CRM Software, Travel Advisory, Communication Skills, Conflict Resolution, Itinerary Management, Multichannel Support

Industry

Business Consulting and Services

Description

This opportunity is strictly open to individuals who currently live in Malta. Please note that visa sponsorship and relocation support are completely unavailable for this position. Are you fluent in German and genuinely passionate about the tourism industry? Do you have an innate ability to deliver top-tier customer service? If you are based in Malta and searching for your next career move, this is a fantastic opportunity to join a premium international team in the heart of the Mediterranean. In this position, you will be crucial to providing smooth, worry-free travel experiences for our clientele. Joining an energetic, diverse, and supportive workspace, you will guide travelers through phone, email, and live chat channels. This is the perfect match for a proactive problem-solver who thrives in dynamic environments and loves helping people discover the world. Responsibilities: Your Daily Impact As the primary point of contact for our German-speaking clientele, you will deliver essential guidance, empathy, and professional solutions. Exceptional Customer Care: Provide polite, precise, and high-quality assistance across phone, email, chat, and social media platforms, handling everything from basic inquiries to intricate travel requests with a positive attitude. Reservations & Modifications: Assist passengers with new flight bookings, itinerary alterations, cancellations, and complex adjustments with meticulous attention to detail. Expert Travel Advisory: Act as a dependable resource by keeping travelers updated on destination logistics, current travel alerts, and international customs or visa regulations. On-the-Spot Problem Solving: Troubleshoot live transit disruptions—such as ticketing issues, luggage claims, and special in-flight arrangements—to keep journeys seamless. Cross-Departmental Collaboration: Work hand-in-hand with internal airport operations and flight coordination teams to quickly resolve escalated situations. Precise Record Keeping: Maintain thorough, compliant logs of all customer interactions, feedback, and resolutions within our internal CRM system. Ongoing Professional Development: Stay current on evolving international transit laws, airline guidelines, and global hospitality trends to provide the most accurate advice. Schedule & Work Environment Hours: Full-time employment consisting of 40 hours per week. Shift Pattern: Rotational roster operating Monday through Sunday, between the hours of 07:00 and 19:00. Work-Life Balance: Enjoy a highly structured schedule that includes 2 designated days off per week, allowing you plenty of time to enjoy the Maltese lifestyle. Compensation and Benefits: Your Rewards We are committed to recognizing dedication and excellence. We offer a transparent, incremental compensation path designed to reward your growth and tenure over time. Gross Monthly Salary Progression: Month 1 (Onboarding & Training Phase): €885.40 Months 2 to 6 (Probationary Window): €1,425.60 Month 7 Onward (Confirmed Status): €1,596.00 Month 13 and Beyond: An upgraded base salary tier, complemented by a performance-based bonus package worth €1,540.00. Additional Financial Incentives: Language Allowance: A dedicated premium of up to €3,000 annually, split and distributed across your monthly paychecks to reward your C1/C2 German skills. Performance Bonuses: Up to €2,000 per year, linked directly to meeting specific quality assurance and customer satisfaction (CSAT) benchmarks. Wellness, Perks & Career Growth: Fast-Track Promotion: We invest heavily in your professional future. Transparent internal advancement pathways and leadership tracks become accessible after just 6 months on the team. Health & Peace of Mind: Comprehensive private health and life insurance policies to ensure full protection for you and your family. On-Site Amenities: Take advantage of our subsidized company cafeteria, discounted gym memberships, and free employee parking at our Mosta facility. Corporate Culture: Engage in monthly social gatherings, team-building events, and a wide variety of exclusive employee discounts. Working in Mosta, Malta Our headquarters are centrally located in Mosta, a lively and bustling town famous for its historic Rotunda dome. Perfectly blending traditional Maltese charm with modern corporate infrastructure, Mosta provides an effortless commute from any location on the island. This role gives you the ideal platform to grow your career with a global brand while continuing to enjoy the warm Mediterranean lifestyle.

Responsibilities

Act as the primary point of contact for German-speaking clients to provide travel guidance and resolve booking issues via phone, email, and chat. Coordinate with internal airport operations to handle transit disruptions and maintain detailed customer records in the CRM.