German Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

St. Paul's Bay, San Pawl Il-Bahar, Malta -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

1596.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Support, Problem Solving, Travel Booking, CRM Data Entry, Communication Skills, Conflict Resolution, Multicultural Collaboration

Industry

Business Consulting and Services

Description

Crucial Application Rule: This position is open exclusively to individuals who are already living in Malta. Please note that the company cannot offer relocation assistance or visa sponsorships under any circumstances. Are you an expert German speaker who is genuinely excited about the travel sector and naturally gifted at helping others? If you are already based in Malta and hunting for your next professional leap, this is your chance to step into a high-end international team right in the Mediterranean. In this position, you will be the key to ensuring travelers enjoy hassle-free, comfortable trips. Working alongside a lively, multicultural, and encouraging group, you will assist passengers via phone, email, and live chat. It is a perfect fit for an active problem-solver who does well in fast-changing environments and loves helping people explore the globe. Responsibilities: Your Daily Impact As the main point of contact for our German-speaking clients, you will provide critical support, empathy, and professional fixes. Premium Customer Care: Provide polite, accurate, and high-quality assistance through phone, email, text chat, and social media channels—managing basic questions and intricate travel requests with equal enthusiasm. Bookings & Route Adjustments: Help travelers with new flight reservations, travel modifications, cancellations, and complicated schedule adjustments with extreme attention to detail. Knowledgeable Travel Advisories: Serve as a reliable guide by keeping passengers informed on destination logistics, active travel updates, and global customs or visa standards. Real-Time Problem Solving: Straighten out sudden transit issues as they happen, including ticketing errors, luggage inquiries, and special onboard assistance setups. Internal Team Cooperation: Team up closely with local airport ground crews and flight management personnel to settle escalated cases rapidly. Detailed Data Entry: Keep thorough, compliant records of all customer communications, feedback, and outcomes inside our corporate CRM platform. Continuous Skill Advancement: Stay up to date on shifting international transit laws, carrier policies, and broad hospitality trends to deliver the most accurate support. Schedule & Work Environment Commitment: Full-time role comprising 40 hours weekly. Shift Patterns: Rotational timetables running Monday through Sunday, between 07:00 and 19:00. Balance: Benefit from a highly structured schedule that guarantees 2 designated rest days each week, leaving you plenty of time to experience the Maltese lifestyle. Compensation and Benefits: Your Rewards We believe in rewarding hard work and excellence. We provide a clear, step-by-step salary progression model designed to match your growth and loyalty over time. Gross Monthly Salary Progression Month 1 (Onboarding & Training Phase): €885.40 Months 2 to 6 (Probationary Window): €1,425.60 Month 7 Onward (Confirmed Status): €1,596.00 Month 13 and Beyond: An upgraded base salary tier, complemented by a performance-based bonus package worth €1,540.00. Additional Financial Incentives Language Premium: A specialized stipend of up to €3,000 annually, divided and added to your monthly pay slips to reward your C1/C2 German expertise. Performance Bonuses: Up to €2,000 per year, connected directly to hitting specific quality assurance and customer satisfaction (CSAT) milestones. Wellness, Perks & Career Growth Accelerated Promotion: We invest heavily in your professional future. Clear internal advancement tracks and leadership positions open up after just 6 months on the job. Health & Peace of Mind: Comprehensive private health and life insurance policies to ensure full protection for you and your family. On-Site Conveniences: Enjoy a subsidized corporate cafeteria, discounted gym access, and free staff parking at our Mosta office. Corporate Culture: Take part in monthly social outings, team-building events, and a wide selection of exclusive employee discounts. Working in Mosta, Malta Our corporate center is situated in Mosta, a central and energetic town famous for its historic Rotunda dome. Perfectly mixing traditional Maltese character with contemporary business infrastructure, Mosta ensures an effortless commute from any location on the island. This role gives you the ideal platform to expand your skills with an international brand while continuing to enjoy the warm Mediterranean lifestyle. How to Apply If you meet these criteria and are ready to combine your language skills with a fulfilling career in travel support, click Apply Now and submit your English resume today!

Responsibilities

Provide high-quality support to German-speaking clients via phone, email, and chat regarding travel bookings and route adjustments. Coordinate with airport ground crews and flight management to resolve real-time transit issues and maintain detailed CRM records.