German Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Birkirkara, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

1596.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Support, Travel Industry Knowledge, Problem Solving, CRM Software, Booking Administration, Conflict Resolution, Communication Skills, Multitasking, Time Management

Industry

Business Consulting and Services

Description

Essential Note: Only candidates who already reside on the island of Malta will be considered. Please note that moving expenses, relocation assistance, and visa sponsorships are not provided. Are you an expert German speaker living locally in Malta who has a genuine love for the travel industry and a drive to assist people? We are searching for an enthusiastic individual to join our local German-Speaking Travel Support Network. In this position, you will be the main bridge to our travelers, managing incoming queries through phone, email, and live chat. If you possess a natural talent for resolving problems, excel in high-energy settings, and enjoy ensuring passengers have stress-free journeys, this role is the perfect match for your career advancement. Core Responsibilities As our dedicated German-speaking customer point of contact, your primary objective will be to guide and protect travelers throughout their journeys. Elevating the Guest Experience: Deliver polite, high-caliber support through phone, email, live chat, and social media platforms, transforming complicated issues into positive customer interactions. Booking Administration: Oversee new trip reservations, handle cancellation requests, and accurately modify or reschedule flight details. Travel Advisory Support: Act as an expert resource by briefing passengers on destination updates, current travel restrictions, and international passport or customs regulations. Handling Live Disruptions: Resolve real-time travel complications on the spot, including ticketing issues, missing baggage claims, and special onboard coordination. Inter-Departmental Coordination: Partner with internal branches—such as airport ground crews and flight management teams—to rapidly settle highly escalated problems. Detail-Oriented Record Logs: Enter all traveler communications, questions, and specific solutions into our CRM software with excellent accuracy. Skill Development: Participate in ongoing training workshops to stay perfectly aligned with changing airline rules, safety procedures, and global tourism trends. Work Schedules & Commitments Employment Type: Full-time (40 hours per week). Shift Rotations: Scheduled rosters covering Monday through Sunday, between the hours of 07:00 and 19:00, including 2 fixed rest days each week. Salary Packages & Staff Benefits We provide a clear, step-by-step wage increase roadmap alongside an exceptional suite of corporate perks: Gross Base Compensation Path Month 1 (Initial Onboarding): €885.40 Months 2 to 6 (Probationary Window): €1,425.60 Month 7 and Onward (Post-Probation Status): €1,596.00 Month 13+: An increased base pay structure paired with a performance-based incentive system totaling €1,540.00. Additional Financial Advantages Language Stipend: Up to an extra €3,000 annually, divided and added directly to your monthly pay to reward your fluent German skills. Yearly Bonuses: Up to €2,000 per year, distributed based on reaching specific quality targets and customer satisfaction scores. Corporate Perks & Advancement Paths Internal Growth: We actively develop our team. You can apply for leadership roles and internal career promotions after just 6 months of employment. Health & Wellness Plans: Full private medical and life insurance coverage starting immediately, paired with fitness center discounts and an affordable workplace cafeteria. Everyday Practicalities: Free parking facilities for employees and access to widespread corporate discounts at local retail shops and service providers. Social Scene: Regular team-building activities, monthly corporate outings, and an inclusive, global company culture. Our Location: Mosta, Malta Our high-tech office is located in Mosta, a central Maltese hub renowned for its historic dome and active local lifestyle. This area beautifully merges historic architectural charm with modern commercial amenities, guaranteeing an easy commute from any location on the island. This role lets you build a competitive professional skill set with a multinational company while fully enjoying the finest elements of Mediterranean living. Application Process If you match these criteria and are ready to combine your language skills with a fulfilling career in travel support, click Apply Now and submit your English resume today!

Responsibilities

Act as the primary point of contact for German-speaking travelers, managing queries via phone, email, and live chat. Responsibilities include handling bookings, providing travel advisory support, and resolving real-time disruptions.