German Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Sliema, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

1596.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, Booking Management, Problem Solving, CRM Software, Travel Advisory, Communication Skills, Conflict Resolution, Multitasking, Email Support, Chat Support, Phone Support

Industry

Business Consulting and Services

Description

Crucial Requirement: This role is strictly available to applicants who are currently residing in Malta. Please be aware that no relocation assistance is available for this position. Are you a fluent German speaker living in Malta with a genuine passion for the tourism industry and a desire to help people? We are seeking an energetic professional to join our on-island German-Speaking Travel Support Team. In this role, you will serve as an essential point of contact for passengers, addressing incoming questions through live chat, email, and phone. If you are a natural at solving problems, thrive in a vibrant, fast-moving environment, and love helping travelers enjoy smooth journeys, this is the ideal opportunity for your career. Core Responsibilities As our dedicated German-speaking specialist, your primary focus will be assisting and guiding travelers throughout their entire trips. Exceptional Customer Service: Provide top-tier, polite assistance via phone, email, chat, and social media platforms, transforming complicated inquiries into positive customer experiences. Booking Management: Oversee new bookings, manage cancellations, and accurately update flight itineraries or rescheduling requests. Travel Advisory: Serve as a knowledgeable resource by informing passengers about destination details, active travel alerts, and global visa or customs rules. Disruption Resolution: Handle live travel issues as they happen, including ticketing glitches, baggage tracking, and special assistance requests to ensure hassle-free travel. Team Collaboration: Partner with internal units—including airport ground crews and flight dispatch—to settle complex or escalated matters swiftly. Accurate Documentation: Log all traveler communications, questions, and solutions into our CRM software with high attention to detail. Continuous Learning: Take part in regular training sessions to stay up to date on shifting airline regulations, safety protocols, and general travel sector updates. Schedule & Hours Employment Type: Full-time (40 hours per week). Shift Schedule: Rotating rosters covering Monday through Sunday, operating from 07:00 to 19:00, including 2 scheduled days off each week. Compensation & Employee Benefits We offer a clear, structured salary increase schedule alongside a competitive benefits package: Gross Base Salary Progression Month 1 (Training Period): €885.40 Months 2 to 6 (Probationary Period): €1,425.60 Month 7 Onward (Permanent Status): €1,596.00 Month 13+: An updated base pay level coupled with a performance incentive structure totaling €1,540.00. Extra Financial Incentives Language Bonus: An additional allowance of up to €3,000 per year, paid out monthly to reward your German language skills. Yearly Bonuses: Up to €2,000 per year, given for meeting specific customer satisfaction targets and quality metrics. Workplace Benefits & Career Development Career Advancement: We prioritize your future. You are eligible to apply for internal promotions and management paths after only 6 months with us. Health & Wellness: Comprehensive private health and life insurance, combined with corporate gym membership discounts and an affordable on-site cafeteria. Daily Perks: Complimentary employee parking facilities and multiple corporate discounts with local retail shops and service providers. Community Life: Regular team-building activities, monthly company social events, and an inclusive, international workplace vibe. Work Location: Mosta, Malta Our contemporary office is located in Mosta, a central Maltese town famous for its historic dome and lively local atmosphere. The area perfectly balances heritage charm with modern business amenities, making it a straightforward commute from any part of the island. This role gives you the chance to expand your professional skills with an international company while fully embracing the Mediterranean lifestyle. How to Apply If you match these criteria and are ready to advance your career in the travel sector, click Apply Now to send your current CV in English!

Responsibilities

Provide high-quality customer support to travelers via phone, email, and chat to resolve booking and itinerary issues. Collaborate with internal teams and airport crews to handle travel disruptions and maintain accurate records in the CRM.