German Speaking Customer Support Representative (On-site in Porto) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Support, Financial Troubleshooting, Account Management, Regulatory Compliance, Data Administration, Problem Solving, Interpersonal Communication, Digital Banking

Industry

Business Consulting and Services

Description

Are you ready to channel your language skills into an exciting career while living in one of Europe's most beautiful coastal cities? We are looking for detail-oriented, service-minded professionals to become part of our vibrant, multicultural German-Speaking Financial Support Team based in Porto. In this position, you will represent a leading international financial institution. Your core mission is centered on people: answering customer questions, building strong user trust, and ensuring every caller enjoys a smooth, high-quality banking experience. Core Responsibilities As a Financial Support Representative, you will serve as a trusted guide, helping global customers manage their everyday banking activities safely and efficiently. Customer Guidance: Help clients via phone and email with account management, digital banking troubleshooting, and general everyday retail banking questions. Critical Problem-Solving: Identify customer needs, resolve intricate financial issues, provide fast and effective solutions, and route complex cases to specialized teams when necessary. Regulatory Compliance: Strictly follow international banking standards, data privacy mandates, and rigorous security measures during all customer interactions. Data Administration: Use sophisticated corporate software to keep flawless customer logs and record precise details of all interactions. Who We Are Looking For We want to hire a flexible, customer-first professional who can deliver empathetic care while managing financial tasks in a highly organized manner. Basic Requirements Language Proficiency: Near-native or fully fluent German (C1/C2), along with a solid professional grasp of English (B2) for training purposes and internal team communication. Communication Skills: Great at building a quick rapport with people, maintaining a polished professional image, and translating complex banking jargon into easy-to-understand guidance. Eagerness to Learn: A quick study who enjoys fast-paced settings and is genuinely excited to learn modern financial software and corporate procedures. Background: No prior background in finance or customer service is required. We offer fully paid, professional onboarding training to give you everything you need for long-term career growth. Salary, Benefits & Corporate Culture We offer a well-rounded rewards package designed to boost your professional growth and complement your lifestyle in Portugal: Reliable Income: A competitive monthly salary structure created to guarantee a comfortable lifestyle in Porto. Day-One Benefits: Full corporate medical and life insurance plans that take effect on your first day on the job. Career Progression: Clear and open paths for promotion; most of our Team Leads and Quality Assurance staff advanced directly from this entry-level role. State-of-the-Art Workplace: Work out of a modern, tech-forward corporate campus complete with high-end tools and collaborative spaces. Thriving Community: Connect with a diverse, global team and enjoy company sports leagues, regular social events, and language groups. Full Relocation Assistance For candidates moving to Porto from another country, we make the transition effortless with a complete relocation assistance package: Provided Housing: Move straight into a private room inside a premium, company-run apartment upon your arrival. Flight Coverage: The company will reimburse 100% of your initial airfare to Porto. Bureaucracy Help: Get direct, step-by-step assistance from our local HR department to acquire your Portuguese tax ID (NIF) and social security setup without the stress. Ready to Apply? If you want to merge a fulfilling career in finance with a fantastic beachside lifestyle, click Apply Now and upload your current resume written in English!

Responsibilities

Provide guidance to global banking customers via phone and email regarding account management and digital banking. Ensure regulatory compliance and maintain precise customer logs using corporate software.