German Speaking Customer Support Specialist - Work Remote In Greece at Mercier Consultancy Group

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Support, CRM Platforms, Conflict Resolution, Time Management, Interpersonal Communication, Technical Troubleshooting, Case Documentation, KPI Management

Industry

Business Consulting and Services

Description

German Customer Support SpecialistAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proud track record of placing thousands of professionals in rewarding careers throughout Europe, we are renowned for our commitment to candidate experience, career development, and long-term placement success. At Mercier Consultancy Group, we don't just find you a job — we help you build a career worth having. Job Overview We are currently seeking a motivated and customer-focused German Customer Support Specialist to join our growing team in Greece, working remotely within the country. This is a fantastic opportunity for German-speaking professionals looking to take their career in Customer Support Services to the next level, in a dynamic, international environment that truly values your language skills and professional expertise. If you are searching for exciting German-speaking jobs abroad with outstanding benefits and a fully supported relocation, this German Customer Support Specialist position in Greece is exactly what you have been waiting for. Key Responsibilities Deliver high-quality customer support to German-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest service standards in the Customer Support Services industry. Identify, investigate, and resolve customer enquiries, complaints, and technical issues efficiently and professionally, with a focus on first-contact resolution. Accurately document all customer interactions, case details, and resolutions within the company's CRM system, maintaining precise and up-to-date records at all times. Collaborate closely with internal teams, escalation departments, and team leaders to ensure complex customer issues are resolved in a timely and satisfactory manner. Maintain a thorough and current knowledge of the products, services, and policies relevant to your assigned client account, providing accurate information to customers at all times. Proactively identify trends in customer feedback and communicate insights to management to contribute to ongoing service improvements within the Customer Support Services environment. Meet and consistently exceed individual and team KPIs including customer satisfaction scores, average handling time, and quality assurance benchmarks. Represent Mercier Consultancy Group and our clients with professionalism, empathy, and a genuine commitment to delivering outstanding customer experiences. Native or fluent German language skills (both spoken and written) are absolutely essential for this role — all customer interactions will be conducted in German. A valid EU passport is mandatory for eligibility to this position. A good working knowledge of English is required for internal communications and team collaboration. Prior experience in a Customer Support Services environment, contact centre, or similar client-facing role is highly advantageous. Strong interpersonal and communication skills with a genuine passion for helping customers and resolving problems effectively. Comfortable working independently in a remote setting, with excellent time management, self-discipline, and a reliable internet connection. Proficiency with standard computer applications, CRM platforms, and digital communication tools is desirable. What We Offer Competitive Monthly Salary reflective of your skills and experience in the Customer Support Services industry. Fully Paid Training provided from day one, ensuring you are fully prepared and confident in your role. Comprehensive Health Insurance to support your wellbeing throughout your employment. Fully Paid Relocation Package including your flight to Greece, airport transfer, and hotel accommodation to help you settle in seamlessly. Monthly Performance Bonus rewarding your dedication, results, and outstanding customer service delivery. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, giving you exceptional financial stability and reward beyond standard compensation packages. A supportive, multicultural, and inclusive remote working environment where your German language skills are genuinely valued. Clear pathways for career growth and professional development within Mercier Consultancy Group and the wider Customer Support Services sector. And Much More... Life in Greece Relocating to Greece means embracing one of the most enviable lifestyles in all of Europe. Greece is celebrated for its extraordinary natural beauty — from the sun-drenched Aegean coastline and the whitewashed villages of the islands to the vibrant urban energy of Athens and Thessaloniki. With over 300 days of sunshine per year, a rich and storied cultural heritage spanning thousands of years, and a warm, welcoming local community, Greece offers a quality of life that is truly difficult to match anywhere else on the continent. Whether you love history, outdoor adventure, or simply relaxing by the sea, Greece delivers it all in abundance. For professionals exploring German-speaking jobs and exciting opportunities in Jobs in Greece, the appeal goes far beyond the workplace. Greece is renowned for its world-famous Mediterranean cuisine, its vibrant social scene, and an incredibly affordable cost of living compared to many other Western European nations. Living and working remotely in Greece means you can enjoy everything this breathtaking country has to offer while building a meaningful and rewarding career in Customer Support Services. With your fully paid relocation package taking care of all the logistics, your fresh start in Greece has never been easier or more accessible. How to Apply Are you ready to take the next step in your career and claim this outstanding German Customer Support Specialist position in Greece? We warmly invite all qualified German-speaking candidates to apply today by clicking the Apply Now button below and submitting your up-to-date CV. Our dedicated recruitment team at Mercier Consultancy Group reviews every application with care, and we look forward to guiding you through the process every step of the way. Don't miss your chance to join one of the most exciting German-speaking jobs available in Greece right now — your new chapter begins here with Mercier Consultancy Group.

Responsibilities

Provide high-quality customer support to German-speaking clients via phone, email, and live chat. Resolve technical issues and complaints while documenting all interactions in the CRM system.