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German-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote f at AetherCore

Nicosia, Cyprus, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Language, Technical Support, Customer Inquiries, Troubleshooting, Problem-Solving, Active Listening, Communication, Typing Speed, English Language

Industry

Business Consulting and Services

Description

Greece is calling! We are currently seeking German-speaking candidates interested in joining a remote customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided. Position Overview As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards. Key Responsibilities Respond to customer inquiries via phone, following established processes Accurately log customer queries and feedback in the system Handle customer complaints according to escalation policies Ensure all support requests are addressed within agreed service levels Troubleshoot technical issues using available resources Provide solutions to common technical questions Candidate Profile High school diploma or equivalent Native or fluent German language skills Good command of English (minimum C1 level) Ability to type at least 20 words per minute Strong problem-solving and troubleshooting skills Good active listening and communication abilities Offer and Benefits Paid travel expenses for relocation to Greece Two weeks of hotel accommodation provided upon arrival Assistance with securing long-term housing through a real estate agency (no additional fees) Renewable 12-month employment contract Health coverage and private healthcare plan Competitive salary with performance-related bonuses Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week) Free Greek language lessons If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.

Responsibilities

The advisor will handle customer inquiries and provide technical support primarily via phone, ensuring all issues are accurately recorded and resolved according to company standards. Key duties include responding to customers, logging feedback, handling complaints, and troubleshooting technical problems within service level agreements.