JOB DESCRIPTION

We have an exciting opportunity for an International Reservations Concierge (German & English Speaking) to join our Reservations department at Holland America Line & Seabourn. This role forms part of fantastic team working in a hybrid way from home and in our offices based in Southampton.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements. This position will be considered on an office based, home based or hybrid basis.

ABOUT US

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

THE ROLE

This position will be working with our luxury Seabourn and our premium Holland America Line cruises.

You will:

• Take priority responsibility for all German Seabourn and Holland America Line in-bound and out-bound calls and emails in the UK & Europe market
• Act as liaison between guests and any necessary departments, to ensure special requests and onboard needs are met
• Complete translation tasks from German to English & vice versa.
• Support the UK & European Seabourn and Holland America Line sales team with written and verbal communication with German speaking Travel Advisors and other internal and external relationships

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time permanent basis with the option to work in a hybrid, fully homebased or fully office based.

Fresh ideas and different perspectives are what excite us most and support us to succeed. Alongside bringing these to the role, you’ll also need:

• To be fluent in German & English
• PC literate
• Customer service skill