German speaking IT Servicedesk Technician (f/m/d) - for an established IT s

at  Zertificon Solutions GmbH

Whether major international brands or small businesses, companies of all sizes and industries rely on our software to protect millions of emails from cyber threats every day. In the energy sector, our products play a key role in securing AS4 messages. This way, we help energy companies keep the network stable and ensure your devices are powered 24/7. We’ve been in this business for 20 years, and we’ve built something remarkable - this is your chance to make a difference in IT security.

YOUR QUALIFICATIONS

• Strong knowledge of Microsoft systems administration (e.g. Windows Server Hybrid Administrator Associate certification)
• Basic knowledge of network technologies (LAN, WLAN, TCP/IP)
• Basic knowledge of Linux administration (Linux essentials)
• Ability to trace issues in monitoring systems and strong troubleshooting skills (operating systems, networking)
• You listen, communicate clearly, and set expectations, ensuring problems get solved while keeping the user experience smooth
• Work with care and empathy
• Ability to work under pressure and strong problem-solving skills
• Confident in both German (B2) and English (B1-B2), making sure nothing gets lost in translation
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Experience in the following is advantageous:

• pfSense and Fortigate Firewalls
• Cisco Switches
• VMware solutions (incl. vCenter, Hypervisors, Horizon environment)
• Monitoring and logging systems (Zabbix, Graylog, Syslog)

Don’t think you meet all the qualifications? Apply anyway if you find the tasks exciting. We would like to get to know you.
Please note, that we can accept only PDF as attachments to the application. Other formats will not be screened. Thank you for your understanding.

• Be the go-to person for employees in case of software and hardware issues: troubleshoot and resolve problems via Jira help desk
• Take care of employee onboarding: from setting up necessary tools to checking in new devices into the inventory system
• Install, configure, and maintain our PC landscapes (Linux, Windows, Mac OS)
• Take care of the essential office set-up: printers, projectors, and cameras
• Help us keep our IT systems secure: Monitor switches, firewalls, and servers to detect and handle issues