German-speaking Microsoft Ads B2B Customer Experts at Teleperformance

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Language Fluency, English Communication, Customer Support, Account Management, Advertiser Success, Troubleshooting, Microsoft Advertising, Google Ads, Copilot Usage, Performance Optimization, Data-Driven Recommendations, Conversion Tracking, Bidding Strategies, Emotional Intelligence, De-escalation Skills, Consultative Mindset

Industry

Outsourcing and Offshoring Consulting

Description

Join our Microsoft Ads B2B Customer Experts team and assist advertisers maximize their online advertising success Do you have solid understanding of Microsoft Advertising (or major PPC platforms such as Google Ads)? Are you comfortable using Microsoft Copilot for advanced tasks? If so, we have an exciting opportunity for you to join our Microsoft Ads B2B Customer Experts team in our state-of-art premises in Piraeus. About the Role Our team provides expert troubleshooting and optimization support to advertisers using Microsoft Ads for their Pay-Per-Click (PPC) campaigns. In this role, you help resolve technical issues, deliver data-driven recommendations, and empower advertisers to maximize performance and long-term success on the platform. What You Will Do • Diagnose & Resolve Issues: Quickly troubleshoot account setup, billing, disapprovals, conversion tracking, and platform functionality, using a consultative approach to understand each advertiser’s goals. • Provide Clear, Confident Solutions: Deliver timely, professional resolutions and leverage Copilot tools to ensure accuracy, clarity, and trust. • Recommend Performance Improvements: Identify optimization opportunities while resolving issues. Share data‑backed recommendations and educate customers on best practices and new Microsoft Advertising features, including Copilot workflows. • Educate & Empower Customers: Teach advertisers how to use Copilot for campaign creation, reporting, analysis, and optimization. Highlight the value of UET, automated bidding, audience targeting, and conversion tracking. • Build Strong Relationships: Offer proactive, personalized guidance that supports long‑term success. • Support Recovery & Retention: Use active listening, questioning, and empathy to address concerns, rebuild trust, and guide customers toward resolution. What We’re Looking For: Customer Interaction & Relationship Skills German language fluency (C1/C2) Strong English communication Experience in customer support, account management, or advertiser success Proven ability to build trust and manage challenging conversations High emotional intelligence and de‑escalation skills Consultative mindset with strong diagnostic questioning Ability to explain technical concepts to non‑technical users Technical & Platform Skills Knowledge of Microsoft Advertising or major PPC platforms (e.g., Google Ads) Comfortable using Copilot for analysis, summaries, and recommendations Strong troubleshooting and problem‑solving skills Ability to interpret performance data and provide customer‑first solutions Performance & Optimization Skills Experience building or optimizing paid search campaigns Understanding of bidding strategies, match types, quality score, and account structure Ability to use Copilot to improve analysis, reporting, and optimization suggestions Skilled in developing tailored recommendations that improve ROI and retention Nice to Have Direct Microsoft Advertising experience Broader digital marketing exposure (analytics, tracking, audiences) Retention or churn‑recovery experience CRM knowledge (Dynamics, Salesforce, Zendesk, etc.) Familiarity with reporting dashboards or data visualization tools Working Hours and Location: This is an on-site position, in our state-of-the-art premises in Piraeus, Greece Transportation provided for employees finishing after 10:00 PM What We Offer a. Complete Relocation Package to Greece · Flight ticket covered · Free hotel accommodation upon arrival · Support with long‑term housing · No relocation cost to you b. Compensation & Benefits Competitive monthly salary (14 salaries per year) Performance‑based bonuses (role dependent) Referral Program – bring friends and earn bonuses Private health care benefits Exclusive corporate discounts c. Career & Development Full training by certified instructors Ongoing professional development and upskilling Opportunities to grow within a global, multicultural organization Exposure to international markets and projects d. Work Environment Modern offices with comfortable break areas Free online Greek language courses Company events and community initiatives Great Place to Work® Certified employer Inclusive culture that values diversity and equal opportunities

Responsibilities

The role involves providing expert troubleshooting and optimization support for advertisers using Microsoft Ads Pay-Per-Click campaigns, focusing on diagnosing and resolving technical issues like setup, billing, and tracking. Responsibilities also include delivering data-backed recommendations and educating customers on platform best practices, including leveraging Copilot tools for campaign management and performance improvement.