German-speaking QA & Training Specialist for Finance Company in Malta at Next Job Abroad

Larnaca, Larnaca, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German, English, Training Design, Facilitation, Quality Assurance, Coaching, Onboarding, Compliance, Performance Management, Process Improvement, Communication Skills, Negotiation, QA Frameworks, Performance Metrics, Learning Development

Industry

Human Resources Services

Description

Next Job Abroad is currently hiring on behalf of our client for a Senior Training & Quality Assurance Specialist to join an international operations team with a finance company in Malta. This is an excellent opportunity for an experienced Training Specialist, QA Analyst, Learning & Development professional, or Customer Operations Coach who enjoys improving team performance, building structured training programs, and driving service excellence in customer-facing environments. The role combines training design, facilitation, quality assurance and coaching, making it ideal for someone who thrives in fast-paced environments such as customer support operations, call centers, service delivery teams, or international support hubs. Whether you are already based in Malta or considering a career move to one of Europe’s leading international business hubs, this role offers the chance to work with multicultural teams and play a key role in shaping operational quality and employee development. The Role As a Senior Training & QA Specialist, you will be responsible for ensuring that customer-facing teams consistently deliver high-quality service and meet operational standards. You will design and deliver training programs, monitor quality performance across multiple channels, and provide structured coaching to help teams continuously improve their communication, compliance, and service delivery. This role sits at the intersection of training, quality assurance, performance management, and operational excellence. Key Responsibilities Training & Onboarding Lead onboarding programs for new team members, ensuring smooth integration into operations Design and deliver training sessions covering communication skills, negotiation, compliance, and internal processes Develop structured learning paths based on team performance metrics and business objectives Create and maintain engaging training materials, guides, documentation and scripts Quality Assurance & Performance Coaching Develop and manage QA frameworks and evaluation processes for customer interactions Monitor and review calls, emails and chat conversations to ensure quality and compliance Provide constructive feedback and coaching sessions to support individual development Partner with team leaders and operations managers to drive continuous improvement initiatives Process Improvement & Quality Optimization Identify quality trends, training gaps and operational improvement opportunities Review communication standards, scripts and internal processes to enhance service consistency Contribute to internal projects focused on customer experience, service quality and operational efficiency We are looking for someone who brings both operational experience and a strong passion for developing people. Requirements: Fluent German and English Minimum 3 years of experience in Training, Quality Assurance, Learning & Development, or Customer Operations Strong presentation, facilitation and communication skills Experience delivering training programs and coaching team members Experience working in customer support, service operations or call center environments Familiarity with QA frameworks, quality monitoring tools, and performance metrics Nice to have: Experience mentoring or coaching employees Experience building learning materials or training documentation Experience working in international or multilingual environments What This Role Offers Competitive salary package Performance bonus and benefits Opportunity to work in an international business environment in Malta Career development within training, quality, and operational leadership A collaborative environment focused on continuous learning and operational excellence Apply Now If you are passionate about training, coaching, quality assurance and team performance, we would love to hear from you. Apply today and a member of the Next Job Abroad recruitment team will reach out to you directly to discuss the opportunity in more detail.

Responsibilities

The specialist will be responsible for designing and delivering training programs, leading onboarding, and monitoring quality performance across multiple channels to ensure high-quality service delivery. This includes developing QA frameworks, reviewing customer interactions, and providing structured coaching for continuous team improvement.