German Speaking reservations Agent For Singapore Airlines - Work In Athens at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Service, Airline Reservations, GDS Proficiency, Amadeus, Sabre, Galileo, Flight Booking, Upselling, Cross-selling, Conflict Resolution, Interpersonal Communication, Data Compliance, Travel Consultancy, Hospitality

Industry

Business Consulting and Services

Description

German Speaking Reservations Agent For Singapore AirlinesAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, renowned for connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong presence across the European market, we specialise in placing skilled professionals into roles that align with their linguistic abilities, career ambitions, and personal goals. Our commitment to excellence, integrity, and candidate success has made Mercier Consultancy Group a trusted partner for both global corporations and the talented individuals we proudly represent. Job Overview Mercier Consultancy Group is thrilled to present an outstanding opportunity for a German Speaking Reservations Agent For Singapore Airlines position in Greece — one of the most exciting and rewarding German-speaking jobs available in the aviation sector today. In this role, you will serve as a vital point of contact for German-speaking travellers, providing premium-level reservations support, travel assistance, and customer service on behalf of Singapore Airlines, one of the world's most iconic and award-winning carriers. Based on-site in the vibrant and cosmopolitan city of Athens, Greece, this is your chance to build a distinguished career in the Airlines / Aviation industry while enjoying an enviable Mediterranean lifestyle. Key Responsibilities Handle inbound reservation enquiries from German-speaking passengers via phone, email, and live chat, delivering an exceptional level of customer service in alignment with Singapore Airlines' world-renowned service standards. Process flight bookings, amendments, cancellations, and seat upgrades accurately and efficiently using airline reservation systems (GDS/CRS). Provide detailed and accurate information regarding flight schedules, fare conditions, baggage policies, and special service requests to German-speaking travellers. Assist passengers with loyalty programme enquiries, tier upgrades, and KrisFlyer mileage redemptions in a professional and knowledgeable manner. Coordinate and manage special travel requirements including group bookings, medical assistance requests, and unaccompanied minor services. Proactively identify upselling and cross-selling opportunities for additional aviation services, including travel insurance, seat upgrades, and ancillary products. Escalate complex passenger complaints or disrupted travel situations to the appropriate aviation support teams, ensuring swift and satisfactory resolution. Maintain detailed and accurate records of all customer interactions and reservations activity in accordance with airline data compliance requirements. Native or fluent German language skills (spoken and written) are essential — this is a core requirement of the German Speaking Reservations Agent For Singapore Airlines position in Greece. Valid EU passport (mandatory for employment eligibility). A strong passion for the Airlines / Aviation industry and a genuine commitment to delivering world-class customer service. Previous experience in airline reservations, travel consultancy, hospitality, or a customer-facing role within the aviation sector is highly advantageous. Proficiency in a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo is a significant advantage. Excellent interpersonal and communication skills with the ability to handle high-pressure situations calmly and professionally. Good command of English for internal communication and team collaboration purposes. Competitive Monthly Salary reflective of your experience and expertise in the aviation industry. 2 Extra Salaries Per Year (13th and 14th salary) — a exceptional financial benefit that sets this role apart. Monthly Performance Bonus rewarding your dedication and results-driven approach. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. Fully Paid Professional Training tailored to Singapore Airlines' service standards and reservation systems. Comprehensive Health Insurance coverage from your first day. A structured career development path within the Airlines / Aviation industry and the broader Mercier Consultancy Group network. A supportive, multicultural, and dynamic team environment in the heart of Athens. And Much More... Life in Greece Relocating to Greece for your new career as a German Speaking Reservations Agent For Singapore Airlines is far more than a professional milestone — it is a true lifestyle upgrade. Greece is a country of extraordinary natural beauty, rich ancient history, and a warm, welcoming culture that embraces newcomers with open arms. From the iconic Acropolis rising above Athens' skyline to the sparkling azure waters of the Aegean Sea, life in Greece offers a breathtaking backdrop that few other European destinations can rival. With over 300 days of sunshine per year, a thriving social scene, and a low cost of living compared to many Western European capitals, Greece represents an exceptional choice for ambitious multilingual professionals seeking a new adventure. Greece is also celebrated for its extraordinary cuisine — from fresh seafood and traditional mezze to world-class tavernas and bustling food markets — making everyday life a genuine culinary experience. The quality of life in Greece is consistently ranked among the highest in Southern Europe, with excellent public transport, vibrant nightlife, stunning island escapes just a short ferry ride away, and a strong sense of community that makes settling in feel natural and effortless. For German-speaking professionals exploring Jobs in Greece, Athens serves as an ideal base: a modern, cosmopolitan European capital that perfectly balances professional opportunity with an unmatched Mediterranean lifestyle. Greece is ready to welcome you — are you ready to make the move? How to Apply If you are a passionate, German-speaking aviation professional ready to take your career to new heights with one of the world's most prestigious airlines, we want to hear from you. This is a rare and highly sought-after opportunity among German-speaking jobs and Jobs in Greece in the Airlines / Aviation sector — and positions are filling quickly. Click Apply Now to submit your application and take the first step towards an exceptional new chapter in your career and your life. Our dedicated recruitment team at Mercier Consultancy Group will review your application promptly and be in touch to guide you through every stage of the process. We look forward to welcoming you aboard.

Responsibilities

Handle inbound reservation enquiries for German-speaking passengers via phone, email, and chat while processing bookings and amendments. Provide detailed flight information and manage loyalty programme requests in accordance with Singapore Airlines' service standards.