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German Speaking Support Agent For Airline - Work In Athens - 3500 Euro bonu at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

3500.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Communication Skills, Problem Resolution, CRM Systems, Travel Booking Tools

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious airline based in Athens. This position not only offers a competitive salary but also includes a remarkable €3500 bonus. As a German Speaking Support Agent, you will be tasked with providing exceptional support to our German-speaking customers, ensuring their travel needs are met with utmost care and professionalism. Key Responsibilities Offer outstanding customer service to German-speaking clients through various channels including phone, email, and live chat. Assist customers with inquiries regarding flight bookings, cancellations, and scheduling changes. Resolve customer issues and complaints in a timely and effective manner to ensure satisfaction. Maintain accurate records of customer interactions and inquiries within our CRM system. Work closely with other departments to ensure that customer needs and contractual obligations are met. Stay updated on airline policies, promotional offers, and travel regulations to provide correct information to customers. Fluency in German (both written and spoken) is required; proficiency in English is preferred. Prior experience in customer service, ideally in the airline or travel sector. Strong communication skills with a customer-centric approach. Able to handle multiple inquiries and prioritize tasks effectively in a fast-paced environment. Experience with CRM systems and travel booking tools is advantageous. Positive attitude and a proactive approach to problem resolution. Willingness to work in a dynamic environment in Athens. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The German Speaking Support Agent will provide exceptional support to German-speaking customers, assisting with inquiries related to flight bookings and resolving issues. They will also maintain accurate records of customer interactions and collaborate with other departments.